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~person:"Bitner, Mary Jo"
~person:"Gallan, Andrew S."
~person:"Lay, Gunter"
~type_genre:"Article in journal"
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Search: subject_exact:"Dienstleistungen"
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Dienstleistung
10
Services
10
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7
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4
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4
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Bitner, Mary Jo
Gallan, Andrew S.
Lay, Gunter
Edvardsson, Bo
14
Witell, Lars
13
Gustafsson, Anders
11
Vargo, Stephen L.
11
Kowalkowski, Christian
9
Jaakkola, Elina
8
Lusch, Robert F.
8
Tronvoll, Bård
8
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7
Kristensson, Per
7
Parasuraman, A.
7
Benoit, Sabine
6
Berry, Leonard L.
6
Grönroos, Christian
6
Helkkula, Anu
6
Huang, Ming-Hui
6
Kindström, Daniel
6
McColl-Kennedy, Janet R.
6
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6
Patrício, Lia
6
Rubalcaba-Bermejo, Luis
6
Voss, Christopher A.
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Bowen, David E.
5
Finsterwalder, Jörg
5
Gebauer, Heiko
5
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Paluch, Stefanie
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Parida, Vinit
5
Rayburn, Steven W.
5
Reynoso, Javier
5
Aas, Tor Helge
4
Anderson, Laurel
4
Bonamy, Joël
4
Brodie, Roderick J.
4
Chen, Ja-Shen
4
Chen, Ja-shen
4
Falvey, Rodney E.
4
Faßnacht, Martin
4
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Journal of service research : JSR
3
The service industries journal
2
AMS review : official publication of the Academy of Marketing Science
1
Business horizons
1
In: Mitteilungen aus der Produktionsinnovationserhebung
1
Journal of business research : JBR
1
Journal of service management
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Mitteilungen aus der Produktionsinnovationserhebung
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ECONIS (ZBW)
10
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10
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date (oldest first)
1
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
2
Cocreating transformative value propositions with customers experiencing vulnerability during humanitarian crises
Gallan, Andrew S.
;
Helkkula, Anu
- In:
AMS review : official publication of the Academy of …
12
(
2022
)
1/2
,
pp. 85-101
Persistent link: https://www.econbiz.de/10013401686
Saved in:
3
Transformative hospitality services : a conceptualization and development of organizational dimensions
Gallan, Andrew S.
;
Kabadayi, Sertan
;
Ali, Faizan
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 171-183
Persistent link: https://www.econbiz.de/10012643724
Saved in:
4
Service research in health care : positively impacting lives
Danaher, Tracey S.
;
Gallan, Andrew S.
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 433-437
Persistent link: https://www.econbiz.de/10011606985
Saved in:
5
Transformative service networks : cocreated value as well-being
Black, Hulda G.
;
Gallan, Andrew S.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 826-845
Persistent link: https://www.econbiz.de/10011416847
Saved in:
6
High tech and high touch : a framework for understanding user attitudes and behaviors related to smart interactive services
Wünderlich, Nancy V.
;
Wangenheim, Florian von
;
Bitner, …
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10009751129
Saved in:
7
Challenges of measuring service productivity in innovative, knowledge-intensive business services
Biege, Sabine
;
Lay, Gunter
;
Zanker, Christoph
;
Schmall, …
- In:
The service industries journal
33
(
2013
)
3/4
,
pp. 378-391
Persistent link: https://www.econbiz.de/10009732863
Saved in:
8
Moving forward and making a difference : research priorities for the science of service
Ostrom, Amy L.
;
Bitner, Mary Jo
;
Brown, Stephen Walter
; …
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 4-36
Persistent link: https://www.econbiz.de/10003959014
Saved in:
9
The service imperative
Bitner, Mary Jo
;
Brown, Stephen Walter
- In:
Business horizons
51
(
2008
)
1
,
pp. 39-46
Persistent link: https://www.econbiz.de/10003708228
Saved in:
10
Servicepartner Industrie? : Industrie in Baden-Württemberg im Wandel von der Produktion zur Dienstleistung
Lay, Gunter
;
Rainfurth, Claudia
;
Eggers, Thorsten
- In:
Mitteilungen aus der Produktionsinnovationserhebung
(
2000
)
20
,
pp. 1-8
Persistent link: https://www.econbiz.de/10001592085
Saved in:
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