Challenges of measuring service productivity in innovative, knowledge-intensive business services
Year of publication: |
2013
|
---|---|
Authors: | Biege, Sabine ; Lay, Gunter ; Zanker, Christoph ; Schmall, Thomas |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 33.2013, 3/4, p. 378-391
|
Subject: | Wissensintensives Unternehmen | Knowledge-intensive industry | Dienstleistung | Services | Produktivität | Productivity | Performance-Messung | Performance measurement |
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