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~person:"Blinn, Nadine"
~person:"Gruber, Thorsten"
~source:"econis"
~subject:"Front-line employee"
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ECONIS (ZBW)
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When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
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