When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Linda Nasr and Jamie Burton (Manchester Business School, University of Manchester, Manchester, UK), Thorsten Gruber (School of Business and Economics, Loughborough University, Loughborough, UK)
| Year of publication: |
2015
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|---|---|
| Authors: | Alkire, Linda ; Burton, Jamie ; Gruber, Thorsten |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 29.2015, 6/7, p. 599-612
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| Subject: | Transformative service research | Customer feedback | Eudaimonic well-being | Front-line employee | Hedonic well-being | Positive customer feedback | Arbeitszufriedenheit | Job satisfaction | Konsumentenverhalten | Consumer behaviour | Zufriedenheit | Satisfaction | Kundenservice | Customer service | Lebensqualität | Quality of life | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-01-2015-0052 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011418374