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~person:"Blinn, Nadine"
~person:"Gruber, Thorsten"
~subject:"Competition"
~subject:"Front-line employee"
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HMD : Praxis der Wirtschaftsinformatik
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The journal of services marketing
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ECONIS (ZBW)
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When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
Saved in:
2
Mobile Informationsversorgung als Wettbewerbsfaktor im technischen Kundendienst
Blinn, Nadine
;
Schlicker, Michael
;
Thomas, Oliver
; …
- In:
HMD : Praxis der Wirtschaftsinformatik
46
(
2009
)
269
,
pp. 61-69
Persistent link: https://www.econbiz.de/10003890132
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