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~person:"Blinn, Nadine"
~person:"Gruber, Thorsten"
~subject:"Front-line employee"
~subject:"Konsumentenverhalten"
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Front-line employee
Konsumentenverhalten
Customer service
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Kundenzufriedenheit
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Blinn, Nadine
Gruber, Thorsten
Gustafsson, Anders
9
Miao, Li
7
Gierl, Heribert
5
Kumar, Anuj
5
Mattila, Anna S.
5
Voorhees, Clay M.
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Jerath, Kinshuk
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Medler-Liraz, Hana
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Netessine, Serguei
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Seger-Guttmann, Tali
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4
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3
Bambauer, Silke
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Bolton, Ruth N.
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Collier, Joel E.
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Ferraro, Carla
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Groth, Markus
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Hellström, Daniel
3
Huang, Zhuowei
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Larivière, Bart
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Li, Yi
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Paswan, Audhesh
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Roschk, Holger
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Rui, Huaxia
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Sands, Sean
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Steinmann, Sascha
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Söderlund, Magnus
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Torres, Edwin N.
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Tsarenko, Yelena
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Vakulenko, Yulia
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International journal of services, economics and management
1
The journal of services marketing
1
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ECONIS (ZBW)
2
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1
When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
Saved in:
2
Understanding satisfying service encounters in retail banking : a dyadic perspective
Kania, Nathalie
;
Gruber, Thorsten
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 222-255
Persistent link: https://www.econbiz.de/10010255101
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