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~person:"Bock, Dora E."
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Bock, Dora E.
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Do as you say, or I will : retail signal congruency in buy-online-pickup-in-store and negative word-of-mouth
Jin, Yao
;
Murfield, Monique L. Ueltschy
;
Bock, Dora E.
- In:
Journal of business logistics
44
(
2023
)
1
,
pp. 37-60
Persistent link: https://www.econbiz.de/10014302243
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