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~person:"Boisvert, Jean"
~person:"Hu, Kejia"
~subject:"Kundenzufriedenheit"
~subject:"service speed and quality"
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Kundenzufriedenheit
service speed and quality
Beziehungsmarketing
3
Call centre
3
Callcenter
3
Customer satisfaction
3
Dienstleistungsqualität
3
Relationship marketing
3
Service quality
3
call centers
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Consumer behaviour
1
Customer service
1
Dienstleistungssektor
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Konsumentenverhalten
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Kundenservice
1
Multi-unit service touchpoints
1
Quality management
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Qualitätsmanagement
1
Service industry
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Viral marketing
1
Virales Marketing
1
customer journeys
1
customer satisfaction
1
customer services
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dealership satisfaction
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empirical operations management
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first-contact resolution
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Boisvert, Jean
Hu, Kejia
Abdullateef, Aliyu Olayemi
3
Chicu, Dorina
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Ryan, Gerard
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Allon, Gad
2
Bassamboo, Achal
2
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Naidoo, Perunjodi
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Oliveira, Alexandre Ferreira
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Ramseook-Munhurrun, Prabha
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Aa, Zanna van der
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Batt, Resemary
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Journal of strategic marketing
1
Manufacturing & service operations management : M & SOM
1
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ECONIS (ZBW)
3
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The impact of integrated multi-unit service touchpoints on word-of-mouth recommendations, product satisfaction, and repurchase intentions
Boisvert, Jean
;
Khan, M. Sajid
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 37-57
Persistent link: https://www.econbiz.de/10014302707
Saved in:
2
Understanding Customers Retrial in Call Centers : Preferences for Service Quality and Service Speed
Hu, Kejia
-
2020
Persistent link: https://www.econbiz.de/10012855142
Saved in:
3
Understanding customer retrials in call centers : preferences for service quality and service speed
Hu, Kejia
;
Allon, Gad
;
Bassamboo, Achal
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
2
,
pp. 1002-1020
Persistent link: https://www.econbiz.de/10013258710
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