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~person:"Bone, Sterling A."
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Bone, Sterling A.
Stauss, Bernd
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Journal of service research : JSR
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ECONIS (ZBW)
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How customer participation in B2B peer-to-peer problem-solving communities influences the need for traditional customer service
Bone, Sterling A.
;
Fombelle, Paul W.
;
Ray, Kristal R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 23-38
Persistent link: https://www.econbiz.de/10010483441
Saved in:
2
‘‘By-the-book’’ decision making : how service employee desire for decision latitude influences customer selection decisions
Bone, Sterling A.
;
Mowen, John C.
- In:
Journal of service research : JSR
13
(
2010
)
2
,
pp. 184-197
Persistent link: https://www.econbiz.de/10003982853
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