‘‘By-the-book’’ decision making : how service employee desire for decision latitude influences customer selection decisions
Year of publication: |
2010
|
---|---|
Authors: | Bone, Sterling A. ; Mowen, John C. |
Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 13.2010, 2, p. 184-197
|
Subject: | Bankmanagement | Bank management | Kundenservice | Customer service | Kreditgeschäft | Bank lending | Diskrete Entscheidung | Discrete choice |
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