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~person:"Bonfanti, Angelo"
~subject:"Handelsmarketing"
~subject:"Service quality"
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Handelsmarketing
Service quality
Customer satisfaction
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Dienstleistungsqualität
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Kundenzufriedenheit
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Quality management
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Digital signage
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Hotel industry
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Hotellerie
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Servicescape
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Servicescape design
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Signs
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Unternehmenserfolg
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Wayfinding
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Bonfanti, Angelo
Gustafsson, Anders
10
Van Vaerenbergh, Yves
9
Mattila, Anna S.
7
McColl-Kennedy, Janet R.
7
Stauss, Bernd
7
Miao, Li
6
Söderlund, Magnus
6
Bliemel, Friedhelm
5
Edvardsson, Bo
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Larivière, Bart
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Lyu, Yijing
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Sharma, Piyush
5
Shin, Hyunju
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Wirtz, Jochen
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4
Haas, Alexander
4
Halperin, Basil
4
Ho, Benjamin
4
List, John A.
4
Mathies, Christine
4
Medler-Liraz, Hana
4
Muir, Ian
4
Nguyen, Nha
4
Prentice, Catherine
4
Román, Sergio
4
Sands, Sean
4
Tronvoll, Bård
4
Tsarenko, Yelena
4
Voorhees, Clay M.
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Witell, Lars
4
Ye, Yijiao
4
Auh, Seigyoung
3
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3
Barnes, Donald C.
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3
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International journal of managerial and financial accounting
1
The TQM journal : the international review of organizational improvement
1
The journal of services marketing
1
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ECONIS (ZBW)
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Corporate culture and firm performance : a service-oriented perspective
Vigolo, Vania
;
Bonfanti, Angelo
;
Magliocca, Pierpaolo
; …
- In:
International journal of managerial and financial accounting
8
(
2016
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011643411
Saved in:
2
Customers' needs and expectations on servicescape surveillance management
Bonfanti, Angelo
- In:
The TQM journal : the international review of …
28
(
2016
)
6
,
pp. 887-906
Persistent link: https://www.econbiz.de/10011616669
Saved in:
3
Towards an approach to signage management quality (SMQ)
Bonfanti, Angelo
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 312-321
Persistent link: https://www.econbiz.de/10009788847
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