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~person:"Bornemann, Torsten"
~person:"Hochstein, Bryan"
~subject:"Customer satisfaction"
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Customer satisfaction
Salespeople
16
Verkaufspersonal
16
Beziehungsmarketing
7
Relationship marketing
7
Selling
7
Verkauf
7
Consumer behaviour
5
Konsumentenverhalten
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Sales
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Kundenzufriedenheit
4
Lieferantenmanagement
3
Supplier relationship management
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B-to-B-Marketing
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Beschaffung
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Business-to-business marketing
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Erfolgsfaktor
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Knowledge transfer
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Perception
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Procurement
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Success factor
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performance
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Absatz
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Adaptiveness
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Arbeitsgruppe
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Arbeitszufriedenheit
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Behavioral economics
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Behavioural finance
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Betriebliche Wertschöpfung
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Burnout
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Business network
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Buyer information sourcing
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Buyer-seller relationship
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Coaching
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Confidence
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Customer commitment
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Bornemann, Torsten
Hochstein, Bryan
Agnihotri, Raj
6
Homburg, Christian
4
Jaramillo, Fernando
4
Rutherford, Brian N.
4
Wieseke, Jan
4
Zablah, Alex R.
4
Barnes, Donald C.
3
Chaker, Nawar N.
3
Gabler, Colin B.
3
Haas, Alexander
3
Itani, Omar S.
3
Iyer, Rajesh
3
Johlke, Mark C.
3
Krush, Michael T.
3
Svensson, Göran
3
Ahearne, Michael
2
Amenuvor, Fortune Edem
2
Arndt, Aaron D.
2
Auh, Seigyoung
2
Babakus, Emin
2
Baker, Thomas L.
2
Briggs, Elten
2
Brown, Tom
2
Brown, Tom J.
2
Calantone, Roger J.
2
Collier, Joel E.
2
Dingus, Rebecca
2
Dubinsky, Alan J.
2
Fichtel, Sina
2
Fisher, Michelle
2
Flaherty, Karen E.
2
Folse, Judith Anne Garretson
2
Gómez, Miguel I.
2
Haddad, Abeer
2
Han, Jie Hui
2
Hartmann, Nathaniel N.
2
Haumann, Till
2
Hu, Michael Y.
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Journal of business research : JBR
1
Journal of marketing
1
Journal of personal selling & sales management : JPSSM
1
Journal of the Academy of Marketing Science
1
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ECONIS (ZBW)
4
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1
Gritting their teeth to close the sale : the positive effect of salesperson grit on job satisfaction and performance
Dugan, Riley
;
Hochstein, Bryan
;
Rouziou, Maria
; …
- In:
Journal of personal selling & sales management : JPSSM
39
(
2019
)
1
,
pp. 81-101
Persistent link: https://www.econbiz.de/10012200858
Saved in:
2
"Let's make a deal" : price outcomes and the interaction of customer persuasion knowledge and salesperson negotiation strategies
Holmes, Yvette M.
;
Beitelspacher, Lauren Skinner
; …
- In:
Journal of business research : JBR
78
(
2017
),
pp. 81-92
Persistent link: https://www.econbiz.de/10011736241
Saved in:
3
Delusive perception : antecedents and consequences of salespeople's misperception of customer commitment
Homburg, Christian
;
Bornemann, Torsten
;
Kretzer, Max
- In:
Journal of the Academy of Marketing Science
42
(
2014
)
2
,
pp. 137-153
Persistent link: https://www.econbiz.de/10010345196
Saved in:
4
Implementing the marketing concept at the employee-customer interface : the role of customer need knowledge
Homburg, Christian
;
Wieseke, Jan
;
Bornemann, Torsten
- In:
Journal of marketing
73
(
2009
)
4
,
pp. 64-81
Persistent link: https://www.econbiz.de/10003860862
Saved in:
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