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~person:"Bosma, Joost"
~person:"Rönnbäck, Åsa"
~subject:"Dienstleistungsqualität"
~subject:"Netherlands"
~type_genre:"Aufsatz in Zeitschrift"
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Dienstleistungsqualität
Netherlands
Quality management
3
Qualitätsmanagement
3
Schweden
3
Service quality
3
Sweden
3
Local public transport
2
Public transport
2
Öffentlicher Nahverkehr
2
Öffentlicher Verkehr
2
Customer satisfaction
1
Digital goods
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Digitale Güter
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Kundenzufriedenheit
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Niederlande
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Norway
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Norwegen
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Outsourcing
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Public contract
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Railway transport
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Schienenverkehr
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Technischer Fortschritt
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Technological change
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Värmland
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big data
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customer satisfaction
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public transport
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Aufsatz in Zeitschrift
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Bosma, Joost
Rönnbäck, Åsa
Srivastava, Govind Nath
3
Veeneman, Wijnand W.
3
Edvardsson, Bo
2
El-Geneidy, Ahmed
2
Ittamalla, Rajesh
2
Kumar, Daruri Venkata Srinivas
2
Muñoz, Juan Carlos
2
Pareigis, Jörg
2
Van Lierop, Dea
2
Verhoef, Peter C.
2
Ambrosino, Giorgio
1
Antoniou, Constantinos
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1
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1
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1
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1
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1
Bakti, I Gede Mahatma Yuda
1
Barabino, Bendetto
1
Baraçlı, Hayri
1
Barbaresco, Gabriele
1
Bilişik, Özge Nalan
1
Boero, Marco
1
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1
Bruinsma, Frank
1
Camén, Carolina
1
Cats, Oded
1
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1
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1
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1
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1
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1
De Veyra, Janna M.
1
Deiana, Eusebio
1
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1
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Interfaces : the INFORMS journal on the practice of operations research
1
International journal of quality and service sciences
1
The TQM journal : the international review of organizational improvement
1
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ECONIS (ZBW)
3
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Developing a service improvement system for the National Dutch Railways
Verhoef, Peter C.
;
Heijnsbroek, Martin
;
Bosma, Joost
- In:
Interfaces : the INFORMS journal on the practice of …
47
(
2017
)
6
,
pp. 489-504
Persistent link: https://www.econbiz.de/10011784189
Saved in:
2
Using interventions to change the quality profile of an organisation
Johansson, Elisabeth
;
Witell, Lars
;
Rönnbäck, Åsa
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10009754727
Saved in:
3
Quality in the public procurement process
Rönnbäck, Åsa
- In:
The TQM journal : the international review of …
24
(
2012
)
5
,
pp. 447-460
Persistent link: https://www.econbiz.de/10009620511
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