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~person:"Bosma, Joost"
~subject:"Dienstleistungsqualität"
~subject:"Netherlands"
~type:"article"
~type_genre:"Aufsatz in Zeitschrift"
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Dienstleistungsqualität
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Interfaces : the INFORMS journal on the practice of operations research
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Developing a service improvement system for the National Dutch Railways
Verhoef, Peter C.
;
Heijnsbroek, Martin
;
Bosma, Joost
- In:
Interfaces : the INFORMS journal on the practice of …
47
(
2017
)
6
,
pp. 489-504
Persistent link: https://www.econbiz.de/10011784189
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