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Bouranta, Nancy
Oswald, Andrew J.
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International journal of quality and service sciences
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ECONIS (ZBW)
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Examining the relationships among service features, customer loyalty and switching barriers in the Greek banking sector
Koutsothanassi, Eleni
;
Bouranta, Nancy
;
Psomas, Evangelos
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 425-440
Persistent link: https://www.econbiz.de/10011772150
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2
The interrelationship between service features, job satisfaction and customer satisfaction : evidence from the transport sector
Panttouvakis, Angelos
;
Bouranta, Nancy
- In:
The TQM journal : the international review of …
25
(
2013
)
2
,
pp. 186-201
Persistent link: https://www.econbiz.de/10009723914
Saved in:
3
The link between organizational learning culture and customer satisfaction : confirming relationship and exploring moderating effect
Pantouvakis, Angelos
;
Bouranta, Nancy
- In:
The learning organization : TLO ; the international …
20
(
2013
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10010203330
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