Bouwmeester, Onno; Stiekema, Jelmer - In: Management Decision 53 (2015) 10, pp. 2433-2456
Purpose – The purpose of this paper is to explore the paradoxical image of consultants as “experts without expertise ….” It examines the extent to which different stakeholders’ perceptions of consultants’ expertise are aligned, and why … consultants’ expertise using pathos. Findings – This survey revealed that employees are the most critical of consultants, while …