Bouzaabia, Rym; Bouzaabia, Olfa; Capatina, Alexandru - In: International Journal of Retail & Distribution Management 41 (2013) 8, pp. 627-647
Purpose – The purpose of this paper is to compare perceptions of retail logistics service quality among Romanian and … Tunisian customers, and determine which dimensions of logistics service quality have the greatest influence on customer … convenience samples of hypermarket customers (100 in Romania and 100 in Tunisia). Logistics service quality was measured using two …