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~person:"Brady, Michael K."
~person:"Izogo, Ernest Emeka"
~subject:"Beziehungsmarketing"
~subject:"Geschenk"
~subject:"Innovation management"
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Search: subject:"Dienstleistungssektor"
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Beziehungsmarketing
Geschenk
Innovation management
Dienstleistungssektor
11
Service industry
11
Customer satisfaction
9
Kundenzufriedenheit
9
Relationship marketing
9
Dienstleistungsqualität
8
Service quality
8
Consumer behaviour
5
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frontline employees
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Automation
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Brady, Michael K.
Izogo, Ernest Emeka
Witell, Lars
12
Gallouj, Fai͏̈z
10
Edvardsson, Bo
8
Gustafsson, Anders
8
Kowalkowski, Christian
8
Miles, Ian D.
8
Bruhn, Manfred
7
Büttgen, Marion
7
Aas, Tor Helge
6
Corsten, Hans
6
Grabowski, Wojciech
6
Hennig-Thurau, Thorsten
6
Kindström, Daniel
6
McColl-Kennedy, Janet R.
6
Mention, Anne-Laure
6
Szczygielski, Krzysztof
6
Toivonen, Marja
6
Aboal, Diego
5
Anning-Dorson, Thomas
5
Gouthier, Matthias H. J.
5
Huang, Ming-Hui
5
Jaakkola, Elina
5
Jaffe, Adam B.
5
Kristensson, Per
5
Le, Trinh
5
Raddats, Chris
5
Barnes, Donald C.
4
Cainelli, Giulio
4
Carrubbo, Luca
4
Chase, Richard B.
4
Chesbrough, Henry William
4
Choi, Baeho
4
Djellal, Faridah
4
Gomes, Giancarlo
4
Helm, Roland
4
Herstatt, Cornelius
4
Koch, Andreas
4
Mangiarotti, Giovanni
4
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International journal of quality & reliability management
2
Journal of marketing
1
Journal of retailing and consumer services
1
Journal of service research
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
The TQM journal : the international review of organizational improvement
1
The journal of services marketing
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ECONIS (ZBW)
9
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1
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
2
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
3
Customer loyalty in telecom service sector : the role of service quality and customer commitment
Izogo, Ernest Emeka
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 19-36
Persistent link: https://www.econbiz.de/10011648817
Saved in:
4
Antecedents of attitudinal loyalty in a telecom service sector : the Nigerian case
Izogo, Ernest Emeka
- In:
International journal of quality & reliability management
33
(
2016
)
6
,
pp. 747-768
Persistent link: https://www.econbiz.de/10011591125
Saved in:
5
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
6
One firm’s loss is another’s gain : capitalizing on other firms’ service failures
Allen, Alexis M.
;
Brady, Michael K.
;
Robinson, Stacey G.
; …
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
5
,
pp. 648-662
Persistent link: https://www.econbiz.de/10011340264
Saved in:
7
Service quality, customer satisfaction and loyalty in automobile repair services sector
Izogo, Ernest Emeka
;
Ogba, Ike-Elechi
- In:
International journal of quality & reliability management
32
(
2015
)
3
,
pp. 250-269
Persistent link: https://www.econbiz.de/10010531022
Saved in:
8
Determinants of attitudinal loyalty in Nigerian telecom service sector : does commitment play a mediating role?
Izogo, Ernest Emeka
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 107-117
Persistent link: https://www.econbiz.de/10010503921
Saved in:
9
Service sweethearting : its antecedents and customer consequences
Brady, Michael K.
;
Voorhees, Clay M.
;
Brusco, Michael J.
- In:
Journal of marketing
76
(
2012
)
2
,
pp. 81-98
Persistent link: https://www.econbiz.de/10009737486
Saved in:
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