Service quality, customer satisfaction and loyalty in automobile repair services sector
Year of publication: |
2015
|
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Authors: | Izogo, Ernest Emeka ; Ogba, Ike-Elechi |
Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 32.2015, 3, p. 250-269
|
Subject: | Nigeria | Customer satisfaction | Customer loyalty | Service quality | Automobile services sector | Non-western services setting | Dienstleistungsqualität | Kundenzufriedenheit | Dienstleistungssektor | Service industry | Beziehungsmarketing | Relationship marketing | Kfz-Industrie | Automotive industry |
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