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~person:"Brueckner, Jan K."
~person:"Shahin, Arash"
~subject:"Airport"
~subject:"Beziehungsmarketing"
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Airport
Beziehungsmarketing
Dienstleistungsqualität
36
Service quality
36
Quality management
16
Qualitätsmanagement
16
Customer satisfaction
14
Kundenzufriedenheit
14
Air transport
8
Airline
8
Fluggesellschaft
8
Luftverkehr
8
Hotel industry
7
Hotellerie
7
Iran
6
Performance measurement
6
Performance-Messung
6
AHP approach
4
AHP-Verfahren
4
Data envelopment analysis
4
Data-Envelopment-Analyse
4
Flughafen
4
Multi-criteria analysis
4
Multikriterielle Entscheidungsanalyse
4
Product quality
4
Produktqualität
4
customer satisfaction
4
Air transport policy
3
Deregulation
3
Deregulierung
3
Kano model
3
Luftverkehrspolitik
3
Lärm
3
Measurement
3
Messung
3
Noise
3
Regulation
3
Regulierung
3
Relationship marketing
3
Strategic alliance
3
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2
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7
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Brueckner, Jan K.
Shahin, Arash
Bruhn, Manfred
21
Prentice, Catherine
21
Han, Heesup
19
Mattila, Anna S.
17
Klaus, Philipp
13
Gil Saura, Irene
12
Gong, Taeshik
12
McColl-Kennedy, Janet R.
12
Balaji, M. S.
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Quach, Sara
10
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Edvardsson, Bo
8
Izogo, Ernest Emeka
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Bilgihan, Anil
7
Georgi, Dominik
7
Grégoire, Yany
7
Hammerschmidt, Maik
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Ringle, Christian M.
7
Roberts-Lombard, Mornay
7
Thaichon, Paramaporn
7
Van Vaerenbergh, Yves
7
Wong, IpKin Anthony
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Auh, Seigyoung
6
Bolton, Ruth N.
6
Bonfanti, Angelo
6
Chahal, Hardeep
6
Choi, Beom Joon
6
Dagger, Tracey S.
6
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International journal of productivity and quality management : IJPQM
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
CESifo Working Paper Series
1
CESifo working papers
1
CESifo working papers : the international platform of Ludwig-Maximilians University's Center for Economic Studies and the Ifo Institute
1
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ECONIS (ZBW)
7
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1
Airport Noise Regulation, Airline
Service
Quality
, and Social Welfare
Brueckner, Jan K.
;
Girvin, Raquel
-
2021
This paper explores the impact of airport noise regulation on airline
service
quality
and airfares. It also …
Persistent link: https://www.econbiz.de/10013317378
Saved in:
2
CMMS software quality function deployment based on maintenance objectives : a framework for software selection process
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
; …
- In:
International journal of productivity and quality …
32
(
2021
)
4
,
pp. 413-439
Persistent link: https://www.econbiz.de/10012516462
Saved in:
3
A comparative study of ordinary and fastidious customers' priorities in
service
quality
dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
4
Service
quality
robust design : with a case study in airport services
Shahin, Arash
;
Janatyan, Nasibeh
;
Nasirzaheh, Nahid
- In:
International journal of productivity and quality …
9
(
2012
)
3
,
pp. 404-421
Persistent link: https://www.econbiz.de/10009513322
Saved in:
5
Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Shahin, Arash
;
Zairi, Mohamed
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 1003-1028
Persistent link: https://www.econbiz.de/10003921608
Saved in:
6
Airport noise regulation, airline
service
quality
, and social welfare
Brueckner, Jan K.
(
contributor
);
Girvin, Raquel
(
contributor
)
-
2006
Persistent link: https://www.econbiz.de/10003379804
Saved in:
7
Airport noise regulation, airline
service
quality
, and social welfare
Brueckner, Jan K.
;
Girvin, Raquel
-
2006
This paper explores the impact of airport noise regulation on airline
service
quality
and airfares. It also …
Persistent link: https://www.econbiz.de/10003395114
Saved in:
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