Service quality robust design : with a case study in airport services
Arash Shahin, Nasibeh Janatyan and Nahid Nasirzaheh
| Year of publication: |
2012
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|---|---|
| Authors: | Shahin, Arash ; Janatyan, Nasibeh ; Nasirzaheh, Nahid |
| Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 2193376-5. - Vol. 9.2012, 3, p. 404-421
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| Subject: | Esfahan | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Statistische Qualitätskontrolle | Statistical quality control | Flughafen | Airport | Iran |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal ; Fallstudie ; Case study |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009513322