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~person:"Bufquin, Diego"
~person:"Ok, Chihyung"
~subject:"Arbeitsleistung"
~subject:"Service quality"
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Arbeitsleistung
Service quality
Tourism employees
11
Tourismusberufe
11
Arbeitszufriedenheit
7
Job satisfaction
7
Hotel industry
6
Hotellerie
6
Dienstleistungsqualität
5
Arbeitsverhalten
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Leistungsmotivation
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Restaurant industry
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Work behaviour
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Beziehungsmarketing
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Customer service
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Kundenservice
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Relationship marketing
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Consumer behaviour
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Intelligenz
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depersonalization
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Airline
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Anforderungsprofil
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Anti-human-trafficking initiatives
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Arbeitsplatzwechsel
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Bufquin, Diego
Ok, Chihyung
Karatepe, Osman M.
27
Lee, JungHoon
6
Han, Heesup
5
Kim, Seongseop
5
Kim, Peter Beomcheol
4
Grobelna, Aleksandra
3
Kim, Wansoo
3
Netessine, Serguei
3
Tan, Tom Fangyun
3
Ali, Faizan
2
Ampofo, Emmanuel Twumasi
2
Arasli, Huseyin
2
Brady, Michael K.
2
Burke, Ronald J.
2
Chathoth, Prakash K.
2
Chen, Ziguang
2
Cheung, Catherine
2
Daskin, Mustafa
2
Hewagama, Gayani
2
Hutchison, Ann
2
Karadas, Georgiana
2
Kim, Taegoo
2
Koyuncu, Mustafa
2
Lam, Wing
2
Lin, Meizhen
2
Ling, Qian
2
Mang, Paul
2
Milne, Simon
2
Olugbade, Olusegun A.
2
Orlowski, Marissa
2
Ozturk, Anastasia
2
Rod, Michel
2
Slevitch, Lisa
2
Wong, Antony King Fung
2
Ye, Shun
2
Abbott, JeAnna
1
Abdien, Mohamed Kamal
1
Abdulhassan, Sadik Hussein
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Aghaei, Iman
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
2
International journal of hospitality management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The Cornell hospitality quarterly
1
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ECONIS (ZBW)
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1
The influence of social perceptions on restaurant employee work engagement and extra-role customer service behavior : a moderated mediation model
Orlowski, Marissa
;
Bufquin, Diego
;
Nalley, Michael E.
- In:
The Cornell hospitality quarterly
62
(
2021
)
2
,
pp. 261-275
Persistent link: https://www.econbiz.de/10012520151
Saved in:
2
Determinants of hotel guests' service experiences : an examination of differences between lifestyle and traditional hotels
Baek, Jooa
;
Choe, Yeongbae
;
Ok, Chihyung
- In:
Journal of hospitality marketing & management
29
(
2020
)
1
,
pp. 88-105
Persistent link: https://www.econbiz.de/10012256119
Saved in:
3
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
4
Hotel employee work engagement and its consequences
Lee, JungHoon
;
Ok, Chihyung
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 133-166
Persistent link: https://www.econbiz.de/10011453982
Saved in:
5
Examination of factors affecting hotel employees' service orientation : an emotional labor perspective
Lee, JungHoon
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
4
,
pp. 437-468
Persistent link: https://www.econbiz.de/10011393179
Saved in:
6
Drivers of work engagement : an examination of core self-evaluations and psychological climate among hotel employees
Lee, JungHoon
;
Ok, Chihyung
- In:
International journal of hospitality management
44
(
2015
),
pp. 84-98
Persistent link: https://www.econbiz.de/10010501233
Saved in:
7
Customer orientation of service employees and rapport: influences on service-outcome variables in full-service restaurants
Kim, Wansoo
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10003968131
Saved in:
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