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~person:"Bufquin, Diego"
~person:"Ok, Chihyung"
~subject:"Employee retention"
~subject:"Relationship marketing"
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Employee retention
Relationship marketing
Tourism employees
11
Tourismusberufe
11
Arbeitszufriedenheit
7
Job satisfaction
7
Hotel industry
6
Hotellerie
6
Dienstleistungsqualität
5
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5
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Gastronomie
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Leistungsmotivation
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depersonalization
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Airline
1
Anforderungsprofil
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Anti-human-trafficking initiatives
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Bufquin, Diego
Ok, Chihyung
Karatepe, Osman M.
21
Jung, Hyo Sun
6
Yoon, Hye Hyun
6
Kim, Taegoo
5
Lee, Gyehee
4
Babakus, Emin
3
Chen, Han
3
Dedeoğlu, Bekir Bora
3
Grobelna, Aleksandra
3
Hancer, Murat
3
Lee, JungHoon
3
Orlowski, Marissa
3
Yavas, Ugur
3
Aguiar-Quintana, Teresa
2
Ampofo, Emmanuel Twumasi
2
Arasli, Huseyin
2
Barman, Panchanan
2
Bonn, Mark Andrew
2
Bouzari, Mona
2
Boǧan, Erhan
2
Choi, Chang Hwan
2
DiPietro, Robin B.
2
Eid, Riyad
2
El-Bayoumi Salem, Islam
2
Foroudi, Pantea
2
Gupta, Sahil
2
Huan, Tzung-cheng
2
Karadas, Georgiana
2
Kim, Seongseop
2
Lim, JiEun
2
Lim, Weng Marc
2
Malik, Nishtha
2
Mang, Paul
2
Park, Sangwon
2
Rod, Michel
2
Sarmah, Suman
2
Shaalan, Ahmed
2
Sidorkiewicz, Marta
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International journal of hospitality management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The Cornell hospitality quarterly
1
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1
The influence of social perceptions on restaurant employee work engagement and extra-role customer service behavior : a moderated mediation model
Orlowski, Marissa
;
Bufquin, Diego
;
Nalley, Michael E.
- In:
The Cornell hospitality quarterly
62
(
2021
)
2
,
pp. 261-275
Persistent link: https://www.econbiz.de/10012520151
Saved in:
2
Employee work status, mental health, substance use, and career turnover intentions : an examination of restaurant employees during COVID-19
Bufquin, Diego
;
Park, Jeong-Yeol
;
Back, Robin M.
; …
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012435882
Saved in:
3
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
4
The influence of restaurant co-workers' perceived warmth and competence on employees' turnover intentions : the mediating role of job attitudes
Bufquin, Diego
;
DiPietro, Robin B.
;
Orlowski, Marissa
; …
- In:
International journal of hospitality management
60
(
2017
),
pp. 13-22
Persistent link: https://www.econbiz.de/10011640207
Saved in:
5
Hotel employee work engagement and its consequences
Lee, JungHoon
;
Ok, Chihyung
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 133-166
Persistent link: https://www.econbiz.de/10011453982
Saved in:
6
Drivers of work engagement : an examination of core self-evaluations and psychological climate among hotel employees
Lee, JungHoon
;
Ok, Chihyung
- In:
International journal of hospitality management
44
(
2015
),
pp. 84-98
Persistent link: https://www.econbiz.de/10010501233
Saved in:
7
Customer orientation of service employees and rapport: influences on service-outcome variables in full-service restaurants
Kim, Wansoo
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10003968131
Saved in:
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