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~person:"Burton, Jamie"
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Beziehungsmarketing
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Consumer behaviour
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Customer feedback
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Customer satisfaction
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Kundenzufriedenheit
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Relationship marketing
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Transformative service research
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Arbeitspsychologie
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Customer service
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Dienstleistungsqualität
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Lebensqualität
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Organizational behaviour
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Positive customer feedback
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Positive feedback
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Positive organizational behavior
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Psychological capital (PsyCap)
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Service quality
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Burton, Jamie
Alkire, Linda
10
Finsterwalder, Jörg
9
Fisk, Raymond P.
9
Rosenbaum, Mark S.
9
Kabadayi, Sertan
7
Rosenbaum, Mark
7
Gallan, Andrew S.
6
Mulcahy, Rory
6
Anderson, Laurel
5
Ostrom, Amy L.
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Tsiotsou, Rodoula H.
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Friman, Margareta
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Gustafsson, Anders
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Kuppelwieser, Volker
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McColl-Kennedy, Janet R.
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Rayburn, Steven W.
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Russell-Bennett, Rebekah
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Schuster, Lisa
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Björk, Peter
3
Bowen, David E.
3
Contreras Ramirez, Germán
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Edvardsson, Bo
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Furrer, Olivier
3
Giraldo, Mario
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Go Jefferies, Josephine
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Gruber, Thorsten
3
Huang, Ming-Hui
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Parasuraman, A.
3
Patrício, Lia
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Prayag, Girish
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Rahman, Arafat
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Ravald, Annika
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Altinay, Levent
2
Baker, Virginia
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Beatson, Amanda
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Boenigk, Silke
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Corus, Canan
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Davey, Janet
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Journal of service management
1
The journal of services marketing
1
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ECONIS (ZBW)
2
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When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
Saved in:
2
Exploring the impact of customer feedback on the well-being of service entities : a TSR perspective
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
; …
- In:
Journal of service management
25
(
2014
)
4
,
pp. 531-555
Persistent link: https://www.econbiz.de/10010405201
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