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~person:"Cai, Ruiying"
~person:"Grunwald, Guido"
~person:"Stauss, Bernd"
~source:"usbk"
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USB Cologne (EcoSocSci)
ECONIS (ZBW)
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Beschwerdemanagement : unzufriedene Kunden als profitable Zielgruppe
Stauss, Bernd
;
Seidel, Wolfgang
-
2007
-
4., vollst. überarb. Aufl.
Persistent link: https://www.econbiz.de/10004896424
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2
Beschwerdemanagement : Kundenbeziehungen erfolgreich managen durch Customer Care
Stauss, Bernd
;
Seidel, Wolfgang
-
2007
-
4., vollst. überarb. Aufl.
Persistent link: https://www.econbiz.de/10009527317
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3
Complaint management : the heart of CRM
Stauss, Bernd
;
Seidel, Wolfgang
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2004
-
1. ed.
Persistent link: https://www.econbiz.de/10004825579
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