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~person:"Canter, Deborah D."
~person:"Hanks, Lydia"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Gastronomie
17
Restaurant industry
17
Consumer behaviour
13
Konsumentenverhalten
13
Dienstleistungsqualität
7
Service quality
7
Restaurants
5
Beziehungsmarketing
4
Customer satisfaction
4
Relationship marketing
4
Social servicescape
4
USA
3
United States
3
restaurants
3
Corporate Social Responsibility
2
Corporate social responsibility
2
Information processing theory
2
Theory
2
Viral marketing
2
Virales Marketing
2
social servicescape
2
1996-2005
1
Agency theory
1
Attribution
1
Befragung
1
Beschwerdemanagement
1
Brand management
1
CSR participation
1
Cause-Related Marketing
1
Cause-related marketing
1
Complaint management
1
Construal level theory
1
Consumer behavior
1
Customer service
1
Customer value
1
DINESERV
1
Density
1
EWOM
1
Environmental consciousness
1
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Canter, Deborah D.
Hanks, Lydia
Jang, Soocheong
12
Ryu, Kisang
9
Han, Heesup
7
Mattila, Anna S.
7
Prayag, Girish
6
Ha, Jooyeon
4
Kim, Wansoo
4
Namkung, Young
4
Ok, Chihyung
4
Prybutok, Victor R.
4
Qu, Hailin
4
Song, Hanqun
4
Ahn, Jiseon
3
Cheng, Ching-Chan
3
Kim, Jong-Hyeong
3
Kim, Woo Gon
3
Kimes, Sheryl E.
3
Law, Rob
3
Lee, Timothy Jeonglyeol
3
Lin, Ingrid Y.
3
Line, Nathaniel D.
3
Mathe, Kimberly
3
Noone, Breffni M.
3
Park, Soona
3
Seo, Soobin
3
Xu, Jing
3
Zhang, Zili
3
Ababneh, Khaldoun I.
2
Agnihotri, Durgesh
2
Ali, Faizan
2
Babar, Samreen Fahim
2
Back, Ki-joon
2
Bilgihan, Anil
2
Brewster, Zachary W.
2
Bufquin, Diego
2
Bujisic, Milos
2
Chang, Kuo-chien
2
Chaturvedi, Pallavi
2
Cho, Meehee
2
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International journal of hospitality management
3
The service industries journal
1
Source
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ECONIS (ZBW)
4
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1
The impact of the social servicescape, density, and restaurant type on perceptions of interpersonal service quality
Hanks, Lydia
;
Line, Nathaniel D.
;
Kim, Woo Gon
- In:
International journal of hospitality management
61
(
2017
),
pp. 35-44
Persistent link: https://www.econbiz.de/10011645925
Saved in:
2
Hedonic adaptation and satiation : understanding switching behavior in the
restaurant
industry
Line, Nathaniel D.
;
Hanks, Lydia
;
Kim, Woo Gon
- In:
International journal of hospitality management
52
(
2016
),
pp. 143-153
Persistent link: https://www.econbiz.de/10011442851
Saved in:
3
Value-driven customer share of visits
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 37-58
Persistent link: https://www.econbiz.de/10009427715
Saved in:
4
Contingency variables for customer share of visits to full-service restaurant
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
International journal of hospitality management
29
(
2010
)
1
,
pp. 135-147
Persistent link: https://www.econbiz.de/10003964246
Saved in:
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