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~person:"Cara, Corina"
~person:"Douglas, Jacqueline"
~person:"Hartono, Markus"
~subject:"Customer satisfaction"
~type_genre:"Konferenzbeitrag"
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Customer satisfaction
Consumer behaviour
3
Dienstleistungsqualität
3
Konsumentenverhalten
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Kundenzufriedenheit
3
Service quality
3
Arbeitszufriedenheit
1
Bewertung
1
Brand image
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Cognition
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Emotion
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Evaluation
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Job satisfaction
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Kansei Engineering
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Kognition
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Markenimage
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Measurement
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Messung
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Mystery customers
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Performance measurement
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Performance-Messung
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Quality management
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Qualitätsmanagement
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Service industry
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Validity and reliability
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affective satisfaction
1
beauty service
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change in attitude
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cognitive satisfaction
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endorsement sources
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loyalty
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perceived credibility
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purchase intention
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service quality
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Cara, Corina
Douglas, Jacqueline
Hartono, Markus
Nuttawut Rojniruttikul
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Abu Bakar bin Abdul Hamid
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1
Aritonang, R.
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Galičic, Vlado
1
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Geni, S. L.
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Analele ştiinţifice ale Univerşităţii Alexandru Ioan Cuza din Iaşi / Ştiinţe economice
1
The TQM journal : the international review of organizational improvement
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty
Hartono, Markus
;
Raharjo, Hendry
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 971-985
Persistent link: https://www.econbiz.de/10011440757
Saved in:
2
Endorsements' effects of one branded service on attitude, purchase intention and intention of recommendation towards the service category
Cara, Corina
;
Tocila, Tudor
- In:
Analele ştiinţifice ale Univerşităţii Alexandru …
62
(
2015
)
1
,
pp. 65-73
Persistent link: https://www.econbiz.de/10011478433
Saved in:
3
Mystery shoppers : an evaluation of their use in monitoring performance
Douglas, Jacqueline
- In:
The TQM journal : the international review of …
27
(
2015
)
6
,
pp. 705-715
Persistent link: https://www.econbiz.de/10011507263
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