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~person:"Carlson, Jamie"
~person:"Chen, Ja-Shen"
~subject:"Relationship marketing"
~subject:"Vertrauen"
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Relationship marketing
Vertrauen
Website
9
Consumer behaviour
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Customer satisfaction
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Dienstleistungsqualität
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Kundenzufriedenheit
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Carlson, Jamie
Chen, Ja-Shen
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5
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Nusair, Khaldoon
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Okumus, Fevzi
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E-marketing in developed and developing countries : emerging practices
1
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
1
Journal of sport management : the official journal of the North American Society of Sport Management
1
Service business
1
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ECONIS (ZBW)
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Impact of website interface on customer experience and engagement intention in online hotel booking
Le, Tran-Thien-Y.
;
Chen, Ja-Shen
- In:
International journal of information systems in the …
14
(
2022
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10012799971
Saved in:
2
Company websites and mobile apps versus social media : which service experience creates more customer value for online travel agencies?
Chen, Ja-Shen
;
Kamalanon, Piyanoot
;
Janupiboon, Thanyamai P.
- In:
Service business
16
(
2022
)
4
,
pp. 1081-1110
Persistent link: https://www.econbiz.de/10013459534
Saved in:
3
New insights into consumer loyalty of website-services : the quadratic effect of flow
Carlson, Jamie
;
Ahrholdt, Dennis C.
;
Sridharan, Ramaswami
; …
- In:
E-marketing in developed and developing countries : …
,
(pp. 246-257)
.
2013
Persistent link: https://www.econbiz.de/10009775752
Saved in:
4
Optimizing the online channel in professional sport to create trusting and loyal consumers : the role of the professional sports team brand and service quality
Carlson, Jamie
;
O'Cass, Aron
- In:
Journal of sport management : the official journal of …
26
(
2012
)
6
,
pp. 463-478
Persistent link: https://www.econbiz.de/10009706396
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