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~person:"Cenfetelli, Ronald T."
~subject:"Dienstleistungsqualität"
~subject:"Viral marketing"
~type_genre:"Aufsatz in Zeitschrift"
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Dienstleistungsqualität
Viral marketing
E-commerce
5
Electronic Commerce
5
Beziehungsmarketing
2
Customer satisfaction
2
Kundenzufriedenheit
2
Relationship marketing
2
Service quality
2
(QCA)
1
Beschwerdemanagement
1
Complaint management
1
Consumer behaviour
1
Decision under uncertainty
1
E-commerce service failure
1
Entscheidung unter Unsicherheit
1
Erwartungsbildung
1
Expectation formation
1
Konsumentenverhalten
1
Management information system
1
Management-Informationssystem
1
Online product uncertainty
1
Online retailing
1
Online-Handel
1
Personalisierung
1
Personalization
1
Product quality
1
Produktqualität
1
Quality management
1
Qualitätsmanagement
1
Risiko
1
Risk
1
Service quality (SQ)
1
Telecommunications services
1
Telekommunikationsdienst
1
USA
1
United States
1
Virales Marketing
1
convergent recommendations
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critical incident technique (CIT)
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Aufsatz in Zeitschrift
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Cenfetelli, Ronald T.
Law, Chun Hung Roberts
8
Marimon, Frederic
4
Rodríguez-Díaz, Manuel
4
Agrawal, Vivek
3
Barrutia, José M.
3
Benbasat, Izak
3
Bressolles, Grégory
3
Brun, Isabelle
3
Cheng, T. C. E.
3
Cho, Yun Kyung
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Cui, Geng
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Dika, Zamir
3
Duan, Wenjing
3
Duarte, Paulo
3
Furner, Christopher P.
3
Khan, Mohammed Naved
3
Li, Hongxiu
3
Liu, Yong
3
Lobel Trong Thuy Tran
3
Mariani, Marcello M.
3
Mishra, Pravudatta
3
Patel, S. K.
3
Pavlou, Paul A.
3
Peng, Ling
3
Qiu, Liangfei
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Rajaobelina, Lova
3
Ricard, Line
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Román, Sergio
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Sachan, Amit
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Satapathy, Suchismita
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Seth, Nitin
3
Sparks, Beverley
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Stamenkov, Gjoko
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Adhikari, Arnab
2
Aggarwal, Aanchal
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Aggarwal, Rohit
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Management information systems : mis quarterly
2
Journal of management information systems : JMIS
1
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ECONIS (ZBW)
3
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The relative effect of the convergence of product recommendations from various online sources
Xu, Jingjun
;
Benbasat, Izak
;
Cenfetelli, Ronald T.
- In:
Journal of management information systems : JMIS
37
(
2020
)
3
,
pp. 788-819
Persistent link: https://www.econbiz.de/10012414496
Saved in:
2
An exploratory study of the formation and impact of electronic service failures
Tan, Chee-Wee
;
Benbasat, Izak
;
Cenfetelli, Ronald T.
- In:
Management information systems : mis quarterly
40
(
2016
)
1
,
pp. 1-29
Persistent link: https://www.econbiz.de/10011447555
Saved in:
3
Integrating service quality with system and information quality : an empirical test in the e-service context
Xu, Jingjun
;
Benbasat, Izak
;
Cenfetelli, Ronald T.
- In:
Management information systems : mis quarterly
37
(
2013
)
3
,
pp. 777-794
Persistent link: https://www.econbiz.de/10009787107
Saved in:
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