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~person:"Chang, Chun-Ming"
~subject:"Geschlecht"
~subject:"Kundenbindung"
~subject:"Service quality"
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Geschlecht
Kundenbindung
Service quality
Beziehungsmarketing
3
Consumer behaviour
3
Konsumentenverhalten
3
Relationship marketing
3
Confidence
2
Customer retention
2
Customer satisfaction
2
Kundenzufriedenheit
2
Social Web
2
Social web
2
Vertrauen
2
Commitment
1
Customer loyalty
1
Customer value
1
Dienstleistungsqualität
1
Gender
1
Hospital
1
Hospitality community
1
Krankenhaus
1
Kundenwert
1
Online word-of-mouth
1
Perceived playfulness
1
Social network
1
Soziales Netzwerk
1
Trust
1
Viral marketing
1
Virales Marketing
1
Website
1
commitment
1
customer loyalty
1
customer value
1
expectation-confirmation model
1
fairness
1
satisfaction
1
service quality
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social networking websites
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trust
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Chang, Chun-Ming
Bruhn, Manfred
28
Han, Heesup
23
Prentice, Catherine
21
Mattila, Anna S.
18
Hollebeek, Linda D.
14
Homburg, Christian
14
Klaus, Philipp
13
McColl-Kennedy, Janet R.
13
Gil Saura, Irene
12
Gong, Taeshik
12
Gustafsson, Anders
12
Balaji, M. S.
11
Bauer, Hans H.
10
Quach, Sara
10
Prybutok, Victor R.
9
Qu, Hailin
9
Rahman, Zillur
9
Sreejesh, S.
9
Usman, Osly
9
Wong, IpKin Anthony
9
Woratschek, Herbert
9
Edvardsson, Bo
8
Hammerschmidt, Maik
8
Izogo, Ernest Emeka
8
Kim, Wansoo
8
Park, Jungkun
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Bolton, Ruth N.
7
Chahal, Hardeep
7
Georgi, Dominik
7
Grégoire, Yany
7
Hyun, Sunghyup Sean
7
Loureiro, Sandra Maria Correia
7
Marimon, Frederic
7
Osman, Zahir
7
Ringle, Christian M.
7
Roberts-Lombard, Mornay
7
Sharma, Piyush
7
Thaichon, Paramaporn
7
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Published in...
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International journal of contemporary hospitality management
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
3
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1
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
2
How can social networking sites help build customer loyalty? : an empirical investigation
Chang, Chun-Ming
;
Hsu, Meng-Hsiang
;
Lee, Yi-Jung
- In:
Total quality management & business excellence : an …
27
(
2016
)
1/2
,
pp. 111-123
Persistent link: https://www.econbiz.de/10011555102
Saved in:
3
The influence of trust and perceived playfulness on the relationship commitment of hospitality online social network-moderating effects of gender
Li, Chi-Hua
;
Chang, Chun-Ming
- In:
International journal of contemporary hospitality management
28
(
2016
)
5
,
pp. 924-944
Persistent link: https://www.econbiz.de/10011584042
Saved in:
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