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~person:"Chang, Sue-Ting"
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Exploring the impact factor o
positive
word-of-mouth
influences satisied customers
Su, Yi-Liang
;
Lin, Tom M. Y.
;
Chang, Sue-Ting
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 430-444
Persistent link: https://www.econbiz.de/10011300157
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