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~person:"Chase, Richard B."
~person:"Mattila, Anna S."
~subject:"Consumer behaviour"
~type_genre:"Article in journal"
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Consumer behaviour
Dienstleistungsmanagement
7
Service management
7
Konsumentenverhalten
5
Dienstleistungsqualität
4
Service quality
4
Beziehungsmarketing
3
Relationship marketing
3
Customer satisfaction
2
Customer service
2
Dienstleistung
2
Dienstleistungssektor
2
Gastgewerbe
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Hospitality industry
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Kundenservice
2
Kundenzufriedenheit
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Services
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1
Betriebliche Budgetierung
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Budget hotel
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Bundling strategy
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Complaint management
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Consumer psychology
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Corporate budgeting
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Customer experience
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Experience economy
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Gastronomie
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Hotel industry
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Hotel performance
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Hotellerie
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Leistungsbündel
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Restaurant industry
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Revisit intentions
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Service encounters
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Chase, Richard B.
Mattila, Anna S.
Edvardsson, Bo
2
Gursoy, Dogan
2
Sousa, Rui
2
Allen, Alexis M.
1
Amorim, Marlene
1
Anaya, Gerardo Joel
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Baillod, Chloé
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1
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1
Dens, Nathalie
1
Echeverri, Per
1
Faranda, William T.
1
Fellesson, Markus
1
Ferraro, Carla
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Folkes, Valerie S.
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Fombelle, Paul W.
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California management review
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of service management
1
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ECONIS (ZBW)
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1
Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott
;
Chase, Richard B.
- In:
California management review
65
(
2022
)
1
,
pp. 119-146
Persistent link: https://www.econbiz.de/10014240176
Saved in:
2
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
3
Other consumers in service encounters : a script theoretical perspective
Miao, Li
;
Mattila, Anna S.
;
Mount, Dan
- In:
International journal of hospitality management
30
(
2011
)
4
,
pp. 933-941
Persistent link: https://www.econbiz.de/10009242085
Saved in:
4
Consumer goals and the service encounter : evaluating goal importance and the moderating effect of goal progress on satisfaction formation
Noone, Breffni M.
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
2
,
pp. 247-268
Persistent link: https://www.econbiz.de/10003978775
Saved in:
5
The relationship between consumer complaining behavior and service recovery : an integrative review
Kim, Kyungmin
;
Wang, Chenya
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
22
(
2010
)
7
,
pp. 975-991
Persistent link: https://www.econbiz.de/10008749350
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