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~person:"Chase, Richard B."
~subject:"Beziehungsmarketing"
~subject:"Services"
~type_genre:"Article in journal"
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Beziehungsmarketing
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Dienstleistungsmanagement
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Service management
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Chase, Richard B.
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California management review
1
Harvard-Business-Manager : das Wissen der Besten
1
Journal of service management
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ECONIS (ZBW)
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Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott
;
Chase, Richard B.
- In:
California management review
65
(
2022
)
1
,
pp. 119-146
Persistent link: https://www.econbiz.de/10014240176
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2
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
3
Wie erlebt der Kunde Ihren Service?
Chase, Richard B.
;
Dasu, Sriram
- In:
Harvard-Business-Manager : das Wissen der Besten
23
(
2001
)
6
,
pp. 88-94
Persistent link: https://www.econbiz.de/10001632152
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