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~person:"Chatha, Kamran Ali"
~person:"Sivakumar, K."
~subject:"Kundenintegration"
~subject:"Kundenzufriedenheit"
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Kundenintegration
Kundenzufriedenheit
Customer satisfaction
7
Beziehungsmarketing
6
Dienstleistungsqualität
6
Relationship marketing
6
Service quality
6
Consumer behaviour
5
Customer participation
5
Konsumentenverhalten
5
Dienstleistung
3
Services
3
Customer integration
2
Customer service
2
Efficiency
2
Kundenservice
2
Service output
2
Service process
2
customer participation
2
Access-based services
1
Beschwerdemanagement
1
Cocreation
1
Collaborative economy
1
Complaint management
1
Coproduction
1
Customer deviance
1
Customer education
1
Customer engagement
1
Customer innovation
1
Customer misbehavior
1
Dysfunctional customers
1
Empirical research
1
Healthcare
1
Mandatory participation
1
Misbehavior contagion
1
Modularisierung
1
Modularity
1
Perceived norm
1
Quality management
1
Qualitätsmanagement
1
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Chatha, Kamran Ali
Sivakumar, K.
Morgan, Todd
6
Dong, Beibei
5
Anokhin, Sergey Alexander
3
Auh, Seigyoung
3
Chen, Sandy C.
3
Le Nguyen Hau
3
Pham Ngoc Thuy
3
Raab, Carola
3
Ahn, Jinwoo
2
Anokhin, Sergey
2
Balaji, M. S.
2
Bilstein, Nicola
2
Chang, Woojung
2
Costers, Annelies
2
Evans, Kenneth R.
2
Jha, Subhash
2
Joo, Jaehun
2
Kamboj, Shampy
2
Ma, Shuang
2
Marakhimov, Azizbek
2
Mengüç, Bülent
2
Obal, Michael W.
2
Pham Ngoc Tram Anh
2
Rho, Taeseok
2
Robbert, Thomas
2
Roth, Stefan
2
Schoefer, Klaus
2
Sichtmann, Christina
2
Straus, Lennart
2
Tanford, Sarah
2
Thaichon, Park
2
Van Vaerenbergh, Yves
2
Wang, Xinchun
2
Wang, Yonggui
2
Wincent, Joakim
2
Zou, Shaoming
2
Agrawal, Amit Kumar
1
Akpinar, Ezgi
1
Alotaibi, Meteb Naif
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Journal of service research : JSR
2
Journal of service management
1
Journal of service theory and practice
1
Journal of the Academy of Marketing Science
1
The journal of services marketing
1
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ECONIS (ZBW)
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1
Antecedents and consequences of effective
customer
participation
: the role of customer education and service modularity
Shah, Syed Aamir Ali
;
Jajja, Muhammad Shakeel Sadiq
; …
- In:
Journal of service theory and practice
33
(
2023
)
5
,
pp. 697-720
Persistent link: https://www.econbiz.de/10014339773
Saved in:
2
Addressing customer misbehavior contagion in access-based services
Srivastava, Himanshu Shekhar
;
Jayasimha, K. R.
; …
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 849-861
Persistent link: https://www.econbiz.de/10013407609
Saved in:
3
Customer
participation
in services : domain, scope, and boundaries
Dong, Beibei
;
Sivakumar, K.
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 944-965
Persistent link: https://www.econbiz.de/10011779550
Saved in:
4
Recovering coproduced service failures : antecedents, consequences, and moderators of locus of recovery
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 291-306
Persistent link: https://www.econbiz.de/10011665411
Saved in:
5
Effect of
customer
participation
on service outcomes : the moderating role of participation readiness
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 160-176
Persistent link: https://www.econbiz.de/10011283711
Saved in:
6
A process-output classification for
customer
participation
in services
Dong, Beibei
;
Sivakumar, K.
- In:
Journal of service management
26
(
2015
)
5
,
pp. 726-750
Persistent link: https://www.econbiz.de/10011503557
Saved in:
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