Verma, Sanjeev; Chaudhuri, Ranjan; Rajput, Ritesh - In: Management and Labour Studies 33 (2008) 1, pp. 64-79
In recent years knowledge management has been widely used to manage tacit and explicit knowledge of organizational …, the use of Knowledge Management (KM) as a strategic tool and the factors affecting the use of KM in the Indian service … industry. The overall objectives of the research are to describe needs and expectations of internal customers from knowledge …