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~person:"Chebat, Jean-Charles"
~person:"Hinck, Wolfgang"
~person:"Noussair, Charles"
~subject:"Beschwerdemanagement"
~subject:"Bildungsniveau"
~subject:"Cognition"
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Beschwerdemanagement
Bildungsniveau
Cognition
Emotion
10
Emotions
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7
emotions
6
Consumer behaviour
3
Konsumentenverhalten
3
Sanctions
3
behavioral economics
3
choice experiments
3
ecosystem services
3
rationality
3
Anticipatory emotions
2
Appraisal Theory of Emotions
2
Customer satisfaction
2
Educational achievement
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Employing computerized simulations
2
Game theory
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Inward and outward negative emotions
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Kognition
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Kundenzufriedenheit
2
Loyalty
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Marketing simulations
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Personal stakes
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Public goods
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Punishment
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Revenge
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Service failure and recovery
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Spieltheorie
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Strafe
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Student motivation
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Students’ performance
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Students’ volitions
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Switching costs
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Zufriedenheit
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facereading
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fear
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Chebat, Jean-Charles
Hinck, Wolfgang
Noussair, Charles
Prayag, Girish
3
Septianto, Felix
3
Svensson, Göran
3
Chang, Yonghwan
2
Ferreira, Jorge Brantes
2
Harbour, Michelle
2
Herrmann-Pillath, Carsten
2
Hyun, Sunghyup Sean
2
Kisfalvi, Veronika
2
Neumann, Franziska
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Otero-Neira, Carmen
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Padin, Carmen
2
Silva, Jorge Ferreira da
2
Yılmaz, Çengiz
2
Ahmed, Zafar U.
1
Alan, Alev Kocak
1
Allard, Thomas
1
Alrawadieh, Zaid
1
Alrawadieh, Ziad
1
Apenbrink, Christian
1
Arenas, Daniel
1
Argote, Linda
1
Aroca Moya, Belén
1
Ashkanasy, Neal M.
1
Awan, Sahar
1
Awasthi, Ashwini K.
1
Aydin, Serdar
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Badawi, Badawi
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Bagozzi, Richard P.
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Balaji, M. S.
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Bandyopadhyay, Argho
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Baron, Robert A.
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1
Basgoze, Pinar
1
Bee, Colleen
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Blanco-Mazagatos, Virginia
1
Bolton, Ruth N.
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Journal of business research : JBR
2
Journal of economic studies
1
Journal of research in marketing and entrepreneurship : JRME
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ECONIS (ZBW)
4
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1
Does happiness raise test scores : does fear lower them : experimental evidence
Noussair, Charles
;
Seaback, Kierstin
- In:
Journal of economic studies
50
(
2023
)
8
,
pp. 1637-1646
Persistent link: https://www.econbiz.de/10014428626
Saved in:
2
The double-edged sword : the positive and negative effects of swithcing costs on customer exit and revenge
Haj-Salem, Narjes
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1106-1113
Persistent link: https://www.econbiz.de/10010364518
Saved in:
3
Modeling online consumer behavior : preeminence of
emotions
and moderating influences of need for cognition and optimal stimulation level
Richard, Marie-Odile
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
69
(
2016
)
2
,
pp. 541-553
Persistent link: https://www.econbiz.de/10011435967
Saved in:
4
The effect of anticipatory
emotions
on students' performance in marketing simulations
Hinck, Wolfgang
;
Ahmed, Zafar U.
- In:
Journal of research in marketing and entrepreneurship : JRME
17
(
2015
)
1
,
pp. 5-22
Persistent link: https://www.econbiz.de/10011418398
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