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~person:"Chebat, Jean-Charles"
~subject:"Consumer behaviour"
~subject:"Social web"
~subject:"Theory"
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Search: isPartOf:"Journal of Business Research"
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Consumer behaviour
Social web
Theory
Konsumentenverhalten
9
Einkaufszentrum
7
Emotion
7
Shopping center
7
Customer satisfaction
6
Kundenzufriedenheit
6
Dienstleistungsqualität
5
Service quality
5
Beschwerdemanagement
4
Beziehungsmarketing
4
Complaint management
4
Einzelhandel
4
Relationship marketing
4
Retail trade
4
Revenge
4
Culture
3
Gender studies
3
Geschlechterforschung
3
Appraisal Theory of Emotions
2
Avoidance
2
Bibliometrics
2
Bibliometrie
2
Cognition
2
Corporate reputation
2
Firmenimage
2
Forgiveness
2
Group membership
2
Inward and outward negative emotions
2
Kognition
2
Ladengestaltung
2
Loyalty
2
Mall loyalty
2
Online retailing
2
Online-Handel
2
Service failure and recovery
2
Store design
2
Switching behaviour
2
Switching costs
2
Wechselverhalten
2
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9
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1
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9
Author
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Chebat, Jean-Charles
Laroche, Michel
28
Ko, Eunju
24
Cleveland, Mark
16
Diamantopoulos, Adamantios
14
Valette-Florence, Pierre
14
Richard, Marie-Odile
13
Bartikowski, Boris
12
Dwivedi, Yogesh Kumar
12
Filieri, Raffaele
12
Septianto, Felix
11
Teng, Lefa
11
Balaji, M. S.
10
Huarng, Kun-Huang
10
Krishen, Anjala S.
10
Seo, Yuri
10
Choi, Jeonghye
9
Gierl, Heribert
9
Kim, Kyung Hoon
9
Kukar-Kinney, Monika
9
Oghazi, Pejvak
9
Shukla, Paurav
9
Veloutsou, Cleopatra
9
Beatty, Sharon E.
8
Bruhn, Manfred
8
Mattila, Anna S.
8
Merchant, Altaf
8
Paul, Justin
8
Wagner, Udo
8
Yang, Zhiyong
8
Arslanagic-Kalajdzic, Maja
7
Casaló, Luis V.
7
Donthu, Naveen
7
Flavián Blanco, Carlos
7
Foroudi, Pantea
7
Geuens, Maggie
7
Gupta, Suraksha
7
Liu, Martin J.
7
McLean, Graeme J.
7
Melewar, T. C.
7
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Journal of business research : JBR
9
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ECONIS (ZBW)
9
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1
Modeling online consumer behavior : preeminence of emotions and moderating influences of need for cognition and optimal stimulation level
Richard, Marie-Odile
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
69
(
2016
)
2
,
pp. 541-553
Persistent link: https://www.econbiz.de/10011435967
Saved in:
2
Why male and female shoppers do not see mall loyalty through the same lens? : the mediating role of self-congruity
Haj-Salem, Narjes
;
Chebat, Jean-Charles
;
Michon, Richard
; …
- In:
Journal of business research : JBR
69
(
2016
)
3
,
pp. 1219-1227
Persistent link: https://www.econbiz.de/10011440315
Saved in:
3
The double-edged sword : the positive and negative effects of swithcing costs on customer exit and revenge
Haj-Salem, Narjes
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1106-1113
Persistent link: https://www.econbiz.de/10010364518
Saved in:
4
Development of new empirical insights in consumer-retailer relationships within online and offline retail environments : introduction to the special issue
Ortinau, David J.
;
Babin, Barry J.
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
66
(
2013
)
7
,
pp. 795-800
Persistent link: https://www.econbiz.de/10009756919
Saved in:
5
More on the role of switching costs in service markets : a research note
Chebat, Jean-Charles
;
Davidow, Moshe
;
Borges, Adilson
- In:
Journal of business research : JBR
64
(
2011
)
8
,
pp. 823-829
Persistent link: https://www.econbiz.de/10009229004
Saved in:
6
Impact of retail environment extraordinariness on customer self-concept
Kaltcheva, Velitchka D.
;
Patino, Anthony
;
Chebat, …
- In:
Journal of business research : JBR
64
(
2011
)
6
,
pp. 551-557
Persistent link: https://www.econbiz.de/10008988833
Saved in:
7
A proposed model of online consumer behavior : assessing the role of gender
Richard, Marie-Odile
;
Chebat, Jean-Charles
;
Yang, Zhiyong
; …
- In:
Journal of business research : JBR
63
(
2010
)
9/10
,
pp. 926-934
Persistent link: https://www.econbiz.de/10008652213
Saved in:
8
Special issue: Retailing evolution research
Chebat, Jean-Charles
(
contributor
)
-
2009
Persistent link: https://www.econbiz.de/10003859335
Saved in:
9
Colors and cultures: exploring the effects of mall décor on consumer perceptions
Chebat, Jean-Charles
;
Morrin, Maureen
- In:
Journal of business research : JBR
60
(
2007
)
3
,
pp. 189-196
Persistent link: https://www.econbiz.de/10003428813
Saved in:
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