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~person:"Chen, Chin-yuan"
~person:"Shih, Chia-Mei"
~source:"olc"
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Relationships among customer loyalty programs, service quality, relationship quality and loyalty : an empirical study
Ou, Wei-ming
;
Shih, Chia-mei
;
Chen, Chin-yuan
;
Wang, …
- In:
Chinese management studies : CMS
5
(
2011
)
2
,
pp. 194-206
Persistent link: https://www.econbiz.de/10009896798
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2
Effects of ethical sales behaviour, expertise, corporate reputation, and performance on relationship quality and loyalty
Ou, Wei-Ming
;
Shih, Chia-Mei
;
Chen, Chin-Yuan
;
Tseng, …
- In:
The service industries journal
32
(
2012
)
5
,
pp. 773-788
Persistent link: https://www.econbiz.de/10009843368
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