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~person:"Chen, Kuen-Suan"
~subject:"Dienstleistungsqualität"
~subject:"Fuzzy sets"
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Dienstleistungsqualität
Fuzzy sets
Fuzzy-Set-Theorie
4
Performance measurement
4
Performance-Messung
4
Quality management
3
Qualitätsmanagement
3
Customer satisfaction
2
Kundenzufriedenheit
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Bewertung
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Business process management
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CALL system
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E-Learning
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E-learning
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Evaluation
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Fuzzy test
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One-sided specification
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Performance management
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Performance-Management
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Process capability index
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Product quality
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Produktqualität
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Prozessmanagement
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Satisfaction
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Service quality
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Six sigma quality index
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Uncertain data
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Zufriedenheit
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competitiveness
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customer satisfaticton
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fuzzy estimation
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fuzzy judgement
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fuzzy linguistic scale
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fuzzy linguistics
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influence index
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performance evaluation matrix
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performance improvement effectiveness
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right-sided confidence interval
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satisfaction index
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service performance influence matrix
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Chen, Kuen-Suan
Shahin, Arash
7
Ukko, Juhani
6
Park, Sang-June
4
Pekkola, Sanna
4
Shirouyehzad, Hadi
4
Asif, Muhammad
3
Dabestani, Reza
3
Keshavarz, Elham
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Lyu, Yijing
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Sahu, Anoop Kumar
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Saunila, Minna
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Tavana, Madjid
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Vinodh, S.
3
Ye, Yijiao
3
Yi, Youjae
3
Zhou, Xing
3
Ahmed, Zahir
2
Amini, Mohammad Taqi
2
Arulraj, A.
2
Aryee, Samuel
2
Asokan, P.
2
Azadeh, Mohammad Ali
2
Azadi, Majid
2
Bachrach, Daniel G.
2
Bagheri, Seyed Mohammad
2
Barua, Mukesh Kumar
2
Bastl, Marko
2
Berbegal-Mirabent, Jasmina
2
Burgess, James Francis
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Carpinetti, Luiz Cesar Ribeiro
2
Certa, Antonella
2
Chai, Rui
2
Chang, Tsang-Chuan
2
Cheikhrouhou, Naoufel
2
Chua, Chew Lian
2
Das, Manik Chandra
2
Datta, Saurav
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Dun, Zanna van
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
International journal of production economics
1
International journal of production research
1
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ECONIS (ZBW)
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Fuzzy judgement model for assessment of improvement effectiveness to performance of processing characteristics
Chen, Kuen-Suan
;
Lai, Yuan-Lung
;
Huang, Ming-Chieh
; …
- In:
International journal of production research
61
(
2023
)
5
,
pp. 1591-1605
Persistent link: https://www.econbiz.de/10014227047
Saved in:
2
Developing one-sided specification six-sigma fuzzy quality index and testing model to measure the process performance of fuzzy information
Chen, Kuen-Suan
;
Wang, Ching-Hsin
;
Tan, Kim Hua
;
Chiu, …
- In:
International journal of production economics
208
(
2019
),
pp. 560-565
Persistent link: https://www.econbiz.de/10011994290
Saved in:
3
Developing a performance evaluation matrix to enhance the learner satisfaction of an e-learning system
Yu, Chun-Min
;
Chang, Huo-Tsan
;
Chen, Kuen-Suan
- In:
Total quality management & business excellence : an …
29
(
2018
)
7
,
pp. 727-745
Persistent link: https://www.econbiz.de/10011883962
Saved in:
4
Determining critical service quality from the view of performance influence
Wang, Kung-Jeng
;
Chang, Tsang-Chuan
;
Chen, Kuen-Suan
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 368-384
Persistent link: https://www.econbiz.de/10011300174
Saved in:
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