Developing a performance evaluation matrix to enhance the learner satisfaction of an e-learning system
Chun-Min Yu, Huo-Tsan Chang and Kuen-Suan Chen
| Year of publication: |
July 2018
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| Authors: | Yu, Chun-Min ; Chang, Huo-Tsan ; Chen, Kuen-Suan |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 29.2018, 7, p. 727-745
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| Subject: | fuzzy linguistic scale | satisfaction index | influence index | performance evaluation matrix | CALL system | Performance-Messung | Performance measurement | Fuzzy-Set-Theorie | Fuzzy sets | E-Learning | E-learning | Kundenzufriedenheit | Customer satisfaction | Zufriedenheit | Satisfaction | Bewertung | Evaluation |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2016.1233809 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011883962