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~person:"Chen, Sandy C."
~person:"Schoefer, Klaus"
~subject:"Kundenzufriedenheit"
~subject:"Marketingmanagement"
~subject:"Service industry"
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Kundenzufriedenheit
Marketingmanagement
Service industry
Beziehungsmarketing
5
Customer satisfaction
5
Dienstleistungsqualität
5
Relationship marketing
5
Service quality
5
Consumer behaviour
3
Customer participation
3
Konsumentenverhalten
3
Customer integration
2
Kundenintegration
2
Beschwerdemanagement
1
Complaint management
1
Customer service
1
Dienstleistung
1
Hedonic value
1
Kundenservice
1
Loyalty
1
Measurement
1
Messung
1
Mutual understanding
1
Positive psychological capital
1
Purchase importance
1
Role clarity
1
Segmentation
1
Self-efficacy
1
Service co-production
1
Service delivery
1
Service recovery
1
Services
1
SmartPLS
1
Stress
1
Taiwan
1
Utilitarian value
1
Work stress
1
customer loyalty
1
customer participation
1
customer roles
1
dark side
1
mandatory customer participation
1
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Chen, Sandy C.
Schoefer, Klaus
Dong, Beibei
5
Sivakumar, K.
5
Auh, Seigyoung
3
Raab, Carola
3
Ahn, Jinwoo
2
Anokhin, Sergey Alexander
2
Costers, Annelies
2
Evans, Kenneth R.
2
Le Nguyen Hau
2
Mengüç, Bülent
2
Morgan, Todd
2
Pham Ngoc Thuy
2
Rho, Taeseok
2
Robbert, Thomas
2
Roth, Stefan
2
Straus, Lennart
2
Tanford, Sarah
2
Thaichon, Park
2
Van Vaerenbergh, Yves
2
Wincent, Joakim
2
Zou, Shaoming
2
Agrawal, Amit Kumar
1
Akpinar, Ezgi
1
Alotaibi, Meteb Naif
1
Aloui, Narjess
1
Amenuvor, Fortune Edem
1
Anwar, Sohail
1
Aramoon, Erfan
1
Aramoon, Vahid
1
Arpasri Sothonvit
1
Bagherzadeh, Ramin
1
Bahar, Reyhan
1
Balaji, M. S.
1
Basu, Debarati
1
Bazrkar, Ardeshir
1
Berenguer Contrí, Gloria
1
Bhoyar, Pravin Kumar
1
Bilstein, Nicola
1
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International journal of bank marketing
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of service research
1
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ECONIS (ZBW)
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1
Is
customer
participation
always good in service recovery? : the moderating role of customers' positive psychological capital
Alotaibi, Meteb Naif
;
Chaouali, Walid
;
Hammami, Samiha …
- In:
International journal of bank marketing
41
(
2023
)
3
,
pp. 457-484
Persistent link: https://www.econbiz.de/10014267032
Saved in:
2
The dark side of
customer
participation
: when
customer
participation
in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
3
Construction and validation of the
customer
participation
scale
Chen, Sandy C.
;
Raab, Carola
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
2
,
pp. 131-153
Persistent link: https://www.econbiz.de/10011645595
Saved in:
4
Segmenting customers by participation : an innovative path to service excellence
Chen, Sandy C.
;
Raab, Carola
;
Tanford, Sarah
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1468-1485
Persistent link: https://www.econbiz.de/10011732155
Saved in:
5
Antecedents of mandatory
customer
participation
in service encounters : an empirical study
Chen, Sandy C.
;
Raab, Carola
;
Tanford, Sarah
- In:
International journal of hospitality management
46
(
2015
),
pp. 65-75
Persistent link: https://www.econbiz.de/10011301996
Saved in:
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