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~person:"Chen, Ying-Ju"
~person:"Grant, David B."
~person:"Whipple, Judith M."
~subject:"Customer service"
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Consumer behaviour
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Online retailing
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Online-Handel
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Distribution channel
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Game theory
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Logistics provider
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Logistikdienstleister
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Retail trade
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Spieltheorie
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Vertriebsweg
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Austria
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Buy online pick up in store
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Dienstleistungsqualität
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Free return shipping
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In-store returns
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Internet
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Kapitaleinkommen
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Kundenservice
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Ladengeschäft
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Lagermanagement
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Next day delivery
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Omni-channel retailing
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Omni-channel service offerings
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Retail outlet
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Retailer performance
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Schifffahrt
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Service quality
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Ship from store
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Store design
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Warehouse management
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Chen, Ying-Ju
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International journal of physical distribution and logistics management
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An examination of the effects of omni-channel service offerings on retailer performance
Jones, Angela L.
;
Miller, Jason W.
;
Griffis, Stanley E.
; …
- In:
International journal of physical distribution and …
52
(
2022
)
2
,
pp. 150-169
Persistent link: https://www.econbiz.de/10013173425
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