An examination of the effects of omni-channel service offerings on retailer performance
Year of publication: |
2022
|
---|---|
Authors: | Jones, Angela L. ; Miller, Jason W. ; Griffis, Stanley E. ; Whipple, Judith M. ; Voorhees, Clay M. |
Published in: |
International journal of physical distribution and logistics management. - Bingley : Emerald, ISSN 0020-7527, ZDB-ID 2032079-6. - Vol. 52.2022, 2, p. 150-169
|
Subject: | Buy online pick up in store | Free return shipping | In-store returns | Next day delivery | Omni-channel retailing | Omni-channel service offerings | Retailer performance | Ship from store | Einzelhandel | Retail trade | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing | Schifffahrt | Shipping | Dienstleistungsqualität | Service quality | Ladengestaltung | Store design | Kapitaleinkommen | Capital income | Kundenservice | Customer service |
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