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~person:"Cheng, T. C. E."
~type_genre:"Article in journal"
~type_genre:"Konferenzbeitrag"
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Search: subject:"Service industry"
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Dienstleistungssektor
8
Service industry
8
Dienstleistungsqualität
4
Service quality
4
Beziehungsmarketing
2
Continuous improvement
2
Customer satisfaction
2
Firm performance
2
Hong Kong
2
Hongkong
2
Kundenzufriedenheit
2
Relationship marketing
2
Service operations
2
Survey
2
Unternehmenserfolg
2
Arbeitskräfte
1
Arbeitszufriedenheit
1
Beschwerdemanagement
1
Capacity
1
Capacity planning
1
Complaint management
1
Contingency theory
1
Corporate culture
1
Creativity
1
Cultural factor
1
Customer service
1
Dienstleistung
1
E-commerce
1
Einzelhandel
1
Electronic Commerce
1
Empirical method
1
Empirische Methode
1
Employee creativity
1
Employee retention
1
Employee suggestion system
1
Führungsstil
1
High-contact service industries
1
Innovation
1
Innovation management
1
Innovationsmanagement
1
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Article
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Article in journal
Konferenzbeitrag
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English
8
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Cheng, T. C. E.
Gallouj, Fai͏̈z
18
Jahn, Elke J.
17
Kowalkowski, Christian
16
Rubalcaba-Bermejo, Luis
16
Witell, Lars
14
Djellal, Faridah
11
Edvardsson, Bo
11
Gebauer, Heiko
11
Gustafsson, Anders
11
Kindström, Daniel
11
McColl-Kennedy, Janet R.
11
Cuadrado Roura, Juan R.
10
Evangelista, Rinaldo
10
O'Cass, Aron
10
Savona, Maria
10
Meliciani, Valentina
9
Raddats, Chris
9
Rahman, Zillur
9
Stare, Metka
9
Williams, Colin C.
9
Wirtz, Jochen
9
Wyszkowska-Kuna, Joanna
9
Burgess, John
8
Chambel, Maria José
8
Huang, Ming-Hui
8
Maroto Sánchez, Andrés
8
Miles, Ian D.
8
Subramony, Mahesh
8
Talib, Faisal
8
Altinay, Levent
7
Bosch, Gerhard
7
Brady, Michael K.
7
Daniels, Peter W.
7
Fu, Na
7
Gill, Amarjit
7
Jaakkola, Elina
7
Kohtamäki, Marko
7
Mitlacher, Lars W.
7
Morikawa, Masayuki
7
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International journal of production economics
4
European journal of operational research : EJOR
1
IEEE transactions on engineering management : EM
1
Journal of operations management
1
Transportation research / E : an international journal
1
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ECONIS (ZBW)
8
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1
Offline supplementary service strategies for the online marketplace : third-party service or marketplace service?
Zheng, Zhijun
;
Li, Gang
;
Cheng, T. C. E.
;
Wu, Feng
- In:
Transportation research / E : an international journal
164
(
2022
),
pp. 1-18
Persistent link: https://www.econbiz.de/10013366781
Saved in:
2
Overcoming the service paradox by leveraging organizational design and cultural factors : a combined configuration and contingency approach
Yan, Kaining
;
Cheng, T. C. E.
;
Li, Gang
;
Wei, Zelong
- In:
IEEE transactions on engineering management : EM
68
(
2021
)
2
,
pp. 498-512
Persistent link: https://www.econbiz.de/10012542804
Saved in:
3
Continuous improvement competence, employee creativity, and new service development performance : a frontline employee perspective
Yang, Yefei
;
Lee, Peter K. C.
;
Cheng, T. C. E.
- In:
International journal of production economics
171
(
2016
),
pp. 275-288
Persistent link: https://www.econbiz.de/10011437383
Saved in:
4
Operational improvement competence and service recovery performance : the moderating effects of role stress and job resources
Yang, Yefei
;
Lee, Peter K. C.
;
Cheng, T. C. E.
- In:
International journal of production economics
164
(
2015
),
pp. 134-145
Persistent link: https://www.econbiz.de/10011289813
Saved in:
5
Make-or-buy service capacity decision in a supply chain providing after-sales service
Li, Gang
;
Huang, Feng Feng
;
Cheng, T. C. E.
;
Zheng, Quan
; …
- In:
European journal of operational research : EJOR
239
(
2014
)
2
,
pp. 377-388
Persistent link: https://www.econbiz.de/10010407880
Saved in:
6
The relationships among leadership, goal orientation, and service quality in high-contact service industries : an empirical study
Yee, Rachel W. Y.
;
Lee, Peter K. C.
;
Yeung, Andy C. L.
; …
- In:
International journal of production economics
141
(
2013
)
2
,
pp. 452-464
Persistent link: https://www.econbiz.de/10009728463
Saved in:
7
An empirical study of employee loyalty, service quality and firm performance in the
service
industry
Yee, Rachel W. Y.
;
Yeung, Andy C. L.
;
Cheng, T. C. E.
- In:
International journal of production economics
124
(
2010
)
1
,
pp. 109-120
Persistent link: https://www.econbiz.de/10003966973
Saved in:
8
The impact of employee satisfaction on quality and profitability in high-contact service industries
Yee, Rachel W. Y.
;
Yeung, Andy C. L.
;
Cheng, T. C. E.
- In:
Journal of operations management
26
(
2008
)
5
,
pp. 651-668
Persistent link: https://www.econbiz.de/10003766808
Saved in:
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