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~person:"Chi, Christina Geng-Qing"
~person:"Fu, Xiaoxiao"
~subject:"Beziehungsmarketing"
~subject:"Destination management"
~subject:"Loyalty"
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Beziehungsmarketing
Destination management
Loyalty
Relationship marketing
15
Consumer behaviour
10
Customer satisfaction
10
Konsumentenverhalten
10
Kundenzufriedenheit
10
Dienstleistungsqualität
6
Service quality
6
Holiday behaviour
4
Hotel industry
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Hotellerie
4
Urlaubsverhalten
4
Beschwerdemanagement
3
Brand image
3
China
3
Complaint management
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Kundenservice
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Markenimage
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3
Tourism marketing
3
Tourismusmarketing
3
Tourismusregion
3
Credibility
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Cultural heritage
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Customer delight
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Destinationsmanagement
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Emotion
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Glaubwürdigkeit
2
Hotels
2
Kulturgüter
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Leistungsmotivation
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Veranstaltungswirtschaft
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customer loyalty
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loyalty
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Chi, Christina Geng-Qing
Fu, Xiaoxiao
Bruhn, Manfred
112
Homburg, Christian
108
Kumar, V.
79
Huber, Frank
55
Verhoef, Peter C.
55
Han, Heesup
54
Hollebeek, Linda D.
51
Herrmann, Andreas
49
Bauer, Hans H.
46
Piller, Frank T.
46
Stauss, Bernd
44
Krafft, Manfred
43
Palmatier, Robert W.
40
Mattila, Anna S.
38
Gil Saura, Irene
37
Stock-Homburg, Ruth
34
Hippner, Hajo
33
Smith, Alan D.
33
Thaichon, Park
32
Van den Poel, Dirk
32
Wiedmann, Klaus-Peter
32
Wilde, Klaus D.
32
Mittal, Vikas
31
Prentice, Catherine
31
Neslin, Scott A.
30
Reichwald, Ralf
30
Svensson, Göran
30
Loureiro, Sandra Maria Correia
29
Reinartz, Werner J.
29
Sheth, Jagdish N.
29
Töpfer, Armin
29
Evanschitzky, Heiner
28
Georgi, Dominik
28
Matzler, Kurt
28
Eggert, Andreas
27
Grewal, Dhruv
27
Walsh, Gianfranco
27
Grönroos, Christian
26
Kleinaltenkamp, Michael
26
Quach, Sara
26
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Tourism management : research, policies, practice
5
International journal of contemporary hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
International Journal of Hospitality and Event Management
1
International journal of hospitality management
1
Journal of hospitality marketing & management
1
Journal of travel and tourism marketing
1
The service industries journal
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Tourism review : the official journal of the AIEST
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ECONIS (ZBW)
15
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11
Destination image and tourist loyalty : a meta-analysis
Zhang, Hongmei
;
Fu, Xiaoxiao
;
Cai, Liping A.
;
Lu, Lin
- In:
Tourism management : research, policies, practice
40
(
2014
),
pp. 213-223
Persistent link: https://www.econbiz.de/10010227015
Saved in:
12
Examining key drivers of customer delight in a hotel experience : a cross-cultural perspective
Torres, Edwin N.
;
Fu, Xiaoxiao
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
36
(
2014
),
pp. 255-262
Persistent link: https://www.econbiz.de/10010239280
Saved in:
13
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
14
Are there gender differences in what drives customer delight?
Torres, Edwin N.
;
Fu, Xiaoxiao
;
Lehto, Xinran Y.
- In:
Tourism review : the official journal of the AIEST
69
(
2014
)
4
,
pp. 297-309
Persistent link: https://www.econbiz.de/10010479544
Saved in:
15
Examining the structural relationships of destination image, tourist satisfaction and destination loyalty : an integrated approach
Chi, Christina Geng-Qing
;
Qu, Hailin
- In:
Tourism management : research, policies, practice
29
(
2008
)
4
,
pp. 624-636
Persistent link: https://www.econbiz.de/10003709940
Saved in:
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