Are there gender differences in what drives customer delight?
Year of publication: |
2014
|
---|---|
Authors: | Torres, Edwin N. ; Fu, Xiaoxiao ; Lehto, Xinran Y. |
Published in: |
Tourism review : the official journal of the AIEST. - Bingley : Emerald, ISSN 1660-5373, ZDB-ID 2440017-8. - Vol. 69.2014, 4, p. 297-309
|
Subject: | Gender differences | Customer satisfaction | Hotels | Customer delight | Consumer behavior | Lodging | Kundenzufriedenheit | Geschlecht | Gender | Konsumentenverhalten | Consumer behaviour | Hotellerie | Hotel industry | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality |
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