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~person:"Choi, Beom Joon"
~person:"Furterer, Sandra L."
~subject:"Beziehungsmarketing"
~subject:"USA"
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Search: subject_exact:"Qualitätsmanagement"
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Beziehungsmarketing
USA
Qualitätsmanagement
23
Quality management
22
Lean Management
11
Lean management
11
Project management
6
Projektmanagement
6
United States
6
Customer satisfaction
4
Dienstleistungsqualität
4
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4
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4
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4
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Lean production
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Choi, Beom Joon
Furterer, Sandra L.
Bruhn, Manfred
15
Töpfer, Armin
7
Vinyard, John
7
Smith, Alan D.
6
Kaynak, Hale
5
McFadden, Kathleen L.
5
Anh Chi Phan
4
Chakraborty, Subhajit
4
Chakravorty, Satya S.
4
Devadasan, S. R.
4
Dietrich, Martin
4
Dwivedi, Yogesh Kumar
4
Evans, James R.
4
Fredendall, Lawrence D.
4
Gowen, Charles, III.
4
Green, Kenneth W.
4
Helmig, Bernd
4
Herrmann, Andreas
4
Kumar, Vinod
4
Matsui, Yoshiki
4
Payne, Adrian
4
Roy, Mitrendu Narayan
4
Saha, Siddhartha Sankar
4
Stauss, Bernd
4
Svensson, Göran
4
Zu, Xingxing
4
Abowd, John M.
3
Akdere, Mesut
3
Al-Hakim, Latif
3
Amelung, Volker E.
3
Bürsner, Simone
3
Cudney, Elizabeth A.
3
Dale, Barrie G.
3
Edgeman, Rick
3
Fargnoli, Mario
3
Foster, S. Thomas
3
Görgmaier, Dietmar
3
Haber, Nicolas
3
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Lean Six Sigma in service : applications and case studies
4
Psychology & marketing
1
Services marketing quarterly
1
The TQM journal : the international review of organizational improvement
1
The journal of services marketing
1
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ECONIS (ZBW)
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1
Voice of the customer as a tool for service quality analysis in public transport
Jach, Paula
;
Antony, Jiju
;
Thomson, Scott Paul
;
Cudney, …
- In:
The TQM journal : the international review of …
34
(
2022
)
3
,
pp. 448-475
Persistent link: https://www.econbiz.de/10013338046
Saved in:
2
Conceptualization and model development of customer-to-customer encounter quality (CCEQ) in service settings
Kim, Hyun Sik
;
Lee, Jun Youb
;
La, Suna
;
Choi, Beom Joon
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 463-476
Persistent link: https://www.econbiz.de/10011970135
Saved in:
3
The carryover effect of customer satisfaction on service quality focused on moderating effect of customer trust and cooperative orientation
Jeon, Hoseong
;
Choi, Beom Joon
- In:
Services marketing quarterly
38
(
2017
)
4
,
pp. 239-252
Persistent link: https://www.econbiz.de/10011798688
Saved in:
4
The effects of three customer-to-customer interaction quality types on customer experience quality and citizenship behavior in mass service settings
Kim, Hyun Sik
;
Choi, Beom Joon
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 384-397
Persistent link: https://www.econbiz.de/10011615454
Saved in:
5
Sunshine high school discipline process improvement : a lean six sigma case study
Bernardinez, Marcela
;
Buradha, Khalid
;
Cochie, Kevin
; …
- In:
Lean Six Sigma in service : applications and case studies
,
(pp. 73-153)
.
2009
Persistent link: https://www.econbiz.de/10003932815
Saved in:
6
Industrial distribution and logistics (IDIS) program recruiting process design : a lean six sigma case study
Hussion, Blake
;
McMurray, Stefan
;
Rowe, Parker
;
Smith, Matt
- In:
Lean Six Sigma in service : applications and case studies
,
(pp. 207-252)
.
2009
Persistent link: https://www.econbiz.de/10003932838
Saved in:
7
Project charter review process design : a design for six sigma case study
Furterer, Sandra L.
- In:
Lean Six Sigma in service : applications and case studies
,
(pp. 385-430)
.
2009
Persistent link: https://www.econbiz.de/10003932896
Saved in:
8
Assessing lean six sigma project success : a case study apllying a lean six sigma post project assessment strategy
Furterer, Sandra L.
- In:
Lean Six Sigma in service : applications and case studies
,
(pp. 431-450)
.
2009
Persistent link: https://www.econbiz.de/10003932899
Saved in:
9
Lean Six Sigma in service : applications and case studies
Furterer, Sandra L.
(
ed.
)
-
2009
Persistent link: https://www.econbiz.de/10013547606
Saved in:
10
A framework roadmap for implementing Lean Six Sigma in local governmental entities
Furterer, Sandra L.
-
2004
Persistent link: https://www.econbiz.de/10003946369
Saved in:
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