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~person:"Clemes, Michael D."
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Dienstleistungsqualität
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Service quality
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3
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Clemes, Michael D.
Siciliani, Luigi
76
Propper, Carol
53
Straume, Odd Rune
52
Bruhn, Manfred
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Brekke, Kurt R.
37
Gravelle, Hugh
35
Prentice, Catherine
32
Pathak, Parag A.
29
Hanushek, Eric A.
28
McColl-Kennedy, Janet R.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Shahin, Arash
27
Usman, Osly
27
Figlio, David N.
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
24
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sharma, Piyush
21
Sparks, Beverley
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Koning, Pierre
19
Michas, Paul N.
19
Zhang, Min
19
Benkenstein, Martin
18
Chi, Wuchun
18
Lisic, Ling Lei
18
Omer, Thomas C.
18
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Asia Pacific journal of marketing and logistics
1
Asian Academy of Management journal : AAMJ
1
Innovative marketing : IM
1
International journal of quality and service sciences
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Sport management review
1
The international journal of bank marketing : IJBM
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1
Modelling passenger loyalty towards app-based motorcycle taxi
Suhartanto, Dwi
;
Februadi, Agustinus
;
Clemes, Michael D.
; …
- In:
Asian Academy of Management journal : AAMJ
25
(
2020
)
1
,
pp. 43-60
Persistent link: https://www.econbiz.de/10012498871
Saved in:
2
The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty
Hapsari, Raditha
;
Clemes, Michael D.
;
Dean, David
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 21-40
Persistent link: https://www.econbiz.de/10011650501
Saved in:
3
Understanding Chinese university students' experiences : an empirical analysis
Clemes, Michael D.
;
Cohen, David A.
;
Wang, Yang
- In:
Asia Pacific journal of marketing and logistics
25
(
2013
)
3
,
pp. 391-427
Persistent link: https://www.econbiz.de/10009776157
Saved in:
4
Synthesizing the effects of service quality, value, and customer satisfaction on behavioral intentions in the motel industry : an empirical analysis
Clemes, Michael D.
;
Gan, Christopher
;
Ren, Min
- In:
Journal of hospitality & tourism research : JHTR ; the …
35
(
2011
)
4
,
pp. 530-568
Persistent link: https://www.econbiz.de/10009385336
Saved in:
5
Analysing the professional sport experience : a hierarchical approach
Clemes, Michael D.
;
Brush, Gregory J.
;
Collins, Mark J.
- In:
Sport management review
14
(
2011
)
4
,
pp. 370-388
Persistent link: https://www.econbiz.de/10009390342
Saved in:
6
Customer switching behaviour in the Chinese retail banking industry
Clemes, Michael D.
;
Gan, Christopher
;
Zhang, Dongmei
- In:
The international journal of bank marketing : IJBM
28
(
2010
)
7
,
pp. 519-546
Persistent link: https://www.econbiz.de/10008738386
Saved in:
7
An empirical analysis of customer satisfaction in international air travel
Clemes, Michael D.
;
Gan, Christopher
;
Kao, Tzu-Hui
; …
- In:
Innovative marketing : IM
4
(
2008
)
2
,
pp. 49-62
Persistent link: https://www.econbiz.de/10003801278
Saved in:
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