Synthesizing the effects of service quality, value, and customer satisfaction on behavioral intentions in the motel industry : an empirical analysis
Year of publication: |
2011
|
---|---|
Authors: | Clemes, Michael D. ; Gan, Christopher ; Ren, Min |
Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1096-3480, ZDB-ID 2415089-7. - Vol. 35.2011, 4, p. 530-568
|
Subject: | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Neuseeland | New Zealand |
-
Ahmed, Zahir, (2022)
-
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei, (2013)
-
Yeong, Si Ni, (2022)
- More ...
-
Clemes, Michael D., (2011)
-
Brush, Greg J., (1995)
-
An empirical analysis of customer satisfaction in international air travel
Clemes, Michael D., (2008)
- More ...