//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Coenen, Christian"
~person:"Müller-Hagedorn, Lothar"
~person:"Shin, Hyunju"
~subject:"KMU"
~subject:"Market research"
~subject:"Relationship marketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kunden-Hotline"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
KMU
Market research
Relationship marketing
Customer service
16
Kundenservice
16
Beziehungsmarketing
10
Customer satisfaction
8
Dienstleistungsqualität
8
Kundenzufriedenheit
8
Service quality
8
Theorie
5
Theory
5
Beschwerdemanagement
4
Complaint management
4
Deutschland
4
Germany
4
Beziehungsmanagement
2
Call centre
2
Callcenter
2
Handelsbetrieb
2
Handelsmarketing
2
Kundenbindung
2
Leadership
2
Marktforschung
2
Personalführung
2
Retail marketing
2
Service failure
2
Service recovery
2
Social relations
2
Soziale Beziehungen
2
Anforderungsprofil
1
Arbeitskräfte
1
Arbeitspsychologie
1
Artificial intelligence
1
Behaviour
1
Brand image
1
Business performance
1
Compensation
1
Complaint satisfaction
1
Computer mediated communication
1
Computerunterstützte Kommunikation
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
7
Book / Working Paper
3
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Aufsatz im Buch
3
Book section
3
Konferenzschrift
2
Collection of articles of several authors
1
Hochschulschrift
1
Sammelwerk
1
Thesis
1
more ...
less ...
Language
All
German
6
English
4
Author
All
Coenen, Christian
Müller-Hagedorn, Lothar
Shin, Hyunju
Stauss, Bernd
10
Hinterhuber, Hans H.
8
Barnes, Donald C.
7
Gustafsson, Anders
7
Helmke, Stefan
7
Beatty, Sharon E.
6
Van Vaerenbergh, Yves
6
Walsh, Gianfranco
6
Collier, Joel E.
5
Lucas, Robert W.
5
Baker, Melissa A.
4
Bruhn, Manfred
4
Dagger, Tracey S.
4
Dangelmaier, Wilhelm
4
Edvardsson, Bo
4
Georgiev, Marin
4
Larivière, Bart
4
Mattila, Anna S.
4
Matzler, Kurt
4
McColl-Kennedy, Janet R.
4
Piccoli, Gabriele
4
Seidel, Wolfgang
4
Sirianni, Nancy J.
4
Terziev, Venelin
4
Ambika, Anupama
3
Angerer, Thomas
3
Bayón, Tomás
3
Bell, Chip R.
3
Brown, Tom
3
Büttgen, Marion
3
Chaker, Nawar N.
3
Cheung, Fung Yi Millissa
3
Chiguvi, Douglas
3
Ellinger, Alexander E.
3
Ferraro, Carla
3
Flavián Blanco, Carlos
3
Frei, Frances X.
3
Fu, Xiaoxiao
3
more ...
less ...
Published in...
All
Zukunft im Handel : Studien für die Praxis
2
European journal of marketing
1
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
1
Interaktionen im Dienstleistungsbereich
1
Journal of retailing and consumer services
1
Kundenbindung im Handel
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Services marketing quarterly
1
The journal of services marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
10
Showing
1
-
10
of
10
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Measuring the intention-behavior gap in service failure and recovery : the moderating roles of failure severity and service recovery satisfaction
Mesquita, José Marcos Carvalho de
;
Shin, Hyunju
; …
- In:
European journal of marketing
57
(
2023
)
7
,
pp. 1826-1853
Persistent link: https://www.econbiz.de/10014342175
Saved in:
2
Service recovery, justice perception, and forgiveness : the "other customers" perspectives
Shin, Hyunju
;
Casidy, Riza
;
Mattila, Anna S.
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011804112
Saved in:
3
The effects of harm directions and service recovery strategies on customer forgiveness and negative word-of-mouth intentions
Casidy, Riza
;
Shin, Hyunju
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 103-112
Persistent link: https://www.econbiz.de/10011388094
Saved in:
4
The effect of implicit service guarantees on business performance
Shin, Hyunju
;
Ellinger, Alexander E.
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 431-442
Persistent link: https://www.econbiz.de/10010198222
Saved in:
5
Service Excellence durch Prosocial Service Performance
Coenen, Christian
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 423-440)
.
2007
Persistent link: https://www.econbiz.de/10003596227
Saved in:
6
Prosoziales Dienstleisterverhalten im Kundenkontakt
Coenen, Christian
-
2005
-
1. Aufl.
Persistent link: https://www.econbiz.de/10002509248
Saved in:
7
Kundenbetreuung durch Call Center?
Müller-Hagedorn, Lothar
;
Büchel, Daniela
- In:
Kundenbindung im Handel
,
(pp. 321-342)
.
2001
Persistent link: https://www.econbiz.de/10001572506
Saved in:
8
Kundenbindung im Handel
Müller-Hagedorn, Lothar
(
ed.
)
-
2001
-
2., aktualisierte und überarb. Aufl.
Persistent link: https://www.econbiz.de/10001555261
Saved in:
9
Serviceorientierung und Servicekompetenz von Kundenkontakt-Mitarbeitern
Coenen, Christian
- In:
Interaktionen im Dienstleistungsbereich
,
(pp. 341-374)
.
2001
Persistent link: https://www.econbiz.de/10001555437
Saved in:
10
Kundenbindung im Handel
Müller-Hagedorn, Lothar
(
ed.
)
-
1999
Persistent link: https://www.econbiz.de/10001399051
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->